Kevin Castillo Email & Phone Number

New York, Ny, Us

• Consulted startup in the EV industry for all technical sourcing needs, worked directly with the CTO to build out team of founding engineers• Built coaching practice where I helped leaders develop their emotional intelligence for greater career success, health, and improved relationships• Led top-tier coaching company with their high-ticket sales, operating in a closer role• Led strategy and operations of a brand new project from the ground up for a high-profile company in the digital media space, took it from 0 to 1, leveraged tools like Monday for project management, and Slack for effective communication

Menlo Park, Ca, Us

• Supported the advancement of a more diverse, equitable, and inclusive workplace through supporting needs such as hiring and retention practices.• Collaborated closely with Recruiters and Hiring Managers to develop most efficient strategies for finding industry-leading talent. • Assessing technical talent in several engineering fields such as AI, Deep Learning, Large Scale Neural Net Training, Computer Vision, Machine Learning, NLP, Prod/Sys, Front-End, Back-end, and Full-Stack.• Cultivated relationships with both passive and active candidates while ultimately finding, attracting, engaging, and advising exceptional people through the hiring process.• Fostered trust-based relationships with candidates to gain a close understanding of their requirements and career aspirations.• Strategized different ways to build talent pipelines and execute on tactical research, referral generation, events, and sourcing campaigns.• Maintained data-driven approach through keeping up with innovative hiring needs and analyzed all types of metrics, insights, and performance indicators to track progression. • Managed and prioritized multiple searches, projects, and candidate relationships.• Built and drove talent sourcing initiatives.• Worked with Recruiting, people-related tools, and systems; including applicant tracking systems, resume databases, internet sourcing tools, and complex spreadsheets.• Utilized recruiting tools for sourcing and candidate/applicant management, e.g. LinkedIn Recruiter, Seekout, Entelo, CRM and ATS systems, web search, and several other sourcing products.

Austin, Texas, Us

• Led a team of 10-12 veteran advisors to achieve 100% yield percentage QoQ while progressively executing an average of 500+ vehicle deliveries.• Coordinated execution of a 900+ vehicle delivery stretch goal by maximizing resources and availability across multiple locations within the state and analyzing vehicle’s forecasted ETA, as well as client proximity to ensure execution of timely, convenient, and efficient customer experiences from start to finish.• Executed premier service by accurately and urgently analyzing delivery volume, forecast, potential risks/escalations in order to complete life cycle of client delivery.• Implemented methods and mentored Sales/Operations counterparts on unified AOR’s such as Pre-Delivery Calls, Vehicle Supply reporting, Case Management, and Logistics best practices.• Experienced with Data Entry and Analysis through several CRM tools.• Experienced with Excel, Tableau, Qualtrics and other database systems.• Created processes while leading a team of 10-12 Sales/Operations counterparts, as well as supported administrative teams (Financial Solutions, Order Operations, Remarketing) to efficiently refine post-order/pre-delivery process and ultimately minimize post-delivery errors/cases.

Austin, Texas, Us

• Directed ownership of sales/delivery pipelines to ensure team was successful with an overall client experience.• Supervised efficiency of an ultimately thorough post-sales delivery process from start to finish.• Managed scheduling and reporting for key delivery metrics.

Austin, Texas, Us

• Created memorable experiences for customers by providing exciting, educational, and immersive vehicle walkthroughs.• Maintained knowledge on all aspects of EV charging, home energy products, and tax incentives for both vehicle and solar purchases.• Ensured vehicle preparation and readiness was done efficiently to present a seamless finished product.

Austin, Texas, Us

• Engaged customers immediately, built a relationship, and ensured they felt welcomed.• Consistently provided an exciting, educational and immersive experience to all current and future customers.• Remained a front line brand ambassador. • Supported company's mission to accelerate the world's transition to sustainable energy by creating memorable experiences for customers.• Educated clients about most innovative vehicles ever made and translated into equal buying experience.• Created customer profiles.• Helped Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling Test Drives for individuals who exhibit purchase intent or potential.• Ultimately provided exceptional customer service thus created foundation and strong relationships with customers.

Richfield, Minnesota, Us

• Led teams in maintaining knowledge of current sales and promotions, policies regarding payment, exchanges and security practices.• Led strategies to create and maintain relationships with customers to increase likelihood of repeat business.• Oversaw sales of over $10,000 daily in high end televisions and speaker products.• Led team success by exceeding team sales goals by over 100%.• Led a department of 10-12 sales associates while still achieving monthly revenue goals.