Establish support needs to underwriting staff by identifying/gathering relevant account information to new or renewal quotes and/or auditable policies (workers comp & contractors); create exhibits, etc.Issues new business renewals and endorsements timely and accurately, reviews and corrects auto applications for completion. Submits recommendations towards process improvement and helps to streamline the process in order to enhance overall efficiencies.Manage escalated service concerns and worked to resolve all issues within a timely manner in order to retain loyal business and increase client/employee satisfaction.