• Responsible for the QA/Sustaining activities of Vision Intelligent Operations, the converged infrastructure management software for DELL EMC VBlocks, VxBlock, VxRack and other DELL EMC block/rack/appliance systems• Established local and offshore Sustaining teams and provided training.• Taken a product from a point solution to a fully scaled out distributed monitoring solution with latest Big Data technologies• Play a role of Business Analyst/Product Owner by prioritizing product features, provide input on user stories, and establish acceptance criteria. • Define and prioritize product backlog, examine tradeoffs and risks for committing features for sprint work.• Supervise end-to-end product release functioning and completion.• Provide technical inputs on Internal Assessments for non-standard product builds.• Collaborate with multiple cross functional teams such as Engineering Senior Management, Product Management, Manufacturing Logical Build, Customer Support and Program Management for continuous improvement. • Work closely with Strategic Customers in tandem with Customer Support to understand their needs and incorporate their feedback into the product roadmap.• Instrumental in continuous improvement of the software sustaining function.• Organized TOI's for all internal stakeholders (Manufacturing, Customer Support and Sustaining Team members) leading to time efficiency and increased productivity.• Strategized troubleshooting tools which led to >50% time savings in build installs for Manufacturing Logical Build teams and >25% time savings in troubleshooting for Customer Support.• Generate and provide monthly Sustaining metrics and dashboard to Senior Management.• Established processes and process changes for internal stakeholders leading to reduction in project overruns and improved efficiency by >50%• Reduced Escalation aging time by >50% leading to retention of high profile customers.• Liaison with interlock teams for issue resolutions.

• Responsible for QA of Vision Intelligent Operations, the converged infrastructure management software for DELL EMC VBlocks, VxBlock, VxRack and other VCE block/rack/appliance systems• Key senior member of QA/Vision Intelligent Operations team in Platform Engineering Group. The Vision Intelligent Operations package is used by customers to discover, monitor and provision various VBlock components (Cisco and DELL Switches, Cisco UCS, IPI, EMC Clariion, Isilon, ScaleIO, Symmetrix).• Responsible for testing key/new features every scrum, creating test plans, training new hires, upgrading VBlock components on need basis, interfacing with various downstream teams to address any gaps in requirements and problems, training field support, talking to beta customers, etc.

• Contributed to the development of project goals, schedules, code design reviews and resource planning.• Managed an offshore software test team of 4 people.• Established Agile SCRUM and traditional SDLC methodologies within the group.• Participated in product design verification testing.• Created test schedules for the upcoming releases.• Mentored junior test engineers.• Interacted and worked closely with the development team and Quality Assurance Engineers.• Developed and maintained product install scripts using Installshield and shell scripting.• Developed program specifications and codes from customer requirements.• Installed and tested PerfCap products on UNIX, LINUX, VMS, Windows, VMWare platforms.

• Involved in developing new Voice over IP (VoIP), H.323 gateway modules for Alcatel’s Omni-family of switches from the concept stage, prototype stage through the production model stage and finally through the Quality Assurance phase.

• Responsible for automation and testing of e-commerce products.