Key Duties and ResponsibilitiesAdministrative Support:Assist the General Manager and other executives with daily administrative tasks.Manage schedules, appointments, and correspondence.Prepare reports, presentations, and other documents as needed.Operational Coordination:Oversee daily hotel operations to ensure high standards of service and guest satisfaction.Collaborate with various departments to streamline processes and improve efficiency.Participate… Show more Key Duties and ResponsibilitiesAdministrative Support:Assist the General Manager and other executives with daily administrative tasks.Manage schedules, appointments, and correspondence.Prepare reports, presentations, and other documents as needed.Operational Coordination:Oversee daily hotel operations to ensure high standards of service and guest satisfaction.Collaborate with various departments to streamline processes and improve efficiency.Participate in the planning and execution of hotel events and promotions.Staff Management:Assist in recruiting, training, and onboarding new staff members.Provide guidance and support to department heads and staff.Conduct performance evaluations and address employee concerns.Financial Management:Assist in budgeting and financial planning for the hotels.Monitor expenditures and ensure adherence to financial policies.Support the preparation of financial reports and forecasts.Guest Relations:Ensure that guest feedback is addressed promptly and effectively.Work to enhance the overall guest experience through service excellence.Handle escalated guest complaints and resolve issues professionally.Marketing and Sales Support:Collaborate with the sales and marketing team to promote the hotels.Assist in the development of marketing strategies and campaigns.Monitor market trends and competitor activities.Compliance and Safety:Ensure compliance with health, safety, and regulatory requirements.Promote a safe and secure environment for guests and staff.Participate in audits and inspections as necessary.Project Management:Lead or support special projects and initiatives as assigned.Coordinate cross-departmental efforts to achieve project goals. Show less

Ensure all operations are carried on in an appropriate, cost-effective wayImprove operational management systems, processes and best practicesPurchase materials, plan inventory and oversee warehouse efficiencyHelp the organization’s processes remain legally compliantFormulate strategic and operational objectivesExamine financial data and use them to improve profitabilityManage budgets and forecastsPerform quality controls and monitor production KPIsRecruit, train… Show more Ensure all operations are carried on in an appropriate, cost-effective wayImprove operational management systems, processes and best practicesPurchase materials, plan inventory and oversee warehouse efficiencyHelp the organization’s processes remain legally compliantFormulate strategic and operational objectivesExamine financial data and use them to improve profitabilityManage budgets and forecastsPerform quality controls and monitor production KPIsRecruit, train and supervise staffFind ways to increase quality of customer service Show less

• Responsible for late check in and early check out of guests.• Acting as a main point of contact dealing efficiently with enquiries of guests, complaint handling and emergency situations.• Responsible for safety and security of hostel premises and guests in compliance with health and safety regulations.• Maximise Sales revenues through up selling.• Project a professional manner with an emphasis on hospitality and guest service.

Student counseling, admission & other post admission formalities.Maintaining infrastructure.Follow up for curriculum & managing timetable.Petty Cash Management, inventory of stock & stationary.Liaison between students, faculty &

Meeting primary & secondary targets brand wise.Designing & implementation of various trade schemes in the market.Monitoring the merchandising activities in the territory.To motivate & guide the distributors towards achieving their targets.Working in retail segment to ensure the availability & visibility of products at each shelf.Distributor & Sales force management in the assigned territory.

Build an accurate & effective database of current & potential guests\ accounts.Maintain accurate & up-to-date information on competition's performance. Identify key customers need through formal research, surveys, sales calls & meetings. Co-ordinate with front office & food & beverage departments regarding conferences their VIP's & other conferencing requirements. Co-ordinate with finance department on credit limits & outstanding from various agents\ corporate. Build… Show more Build an accurate & effective database of current & potential guests\ accounts.Maintain accurate & up-to-date information on competition's performance. Identify key customers need through formal research, surveys, sales calls & meetings. Co-ordinate with front office & food & beverage departments regarding conferences their VIP's & other conferencing requirements. Co-ordinate with finance department on credit limits & outstanding from various agents\ corporate. Build relationships network & maintain regular contacts with corporate & individual customers, bookers, media, socialites & hoteliers. Preparing sales & commercial related reports. Reconciliation of Show less