As a Sales and Services Manager at Vanan Online Services Inc., I oversee the inbound sales process and the vendor sourcing strategy for the translation, localization, and media accessibility industry. I have more than four years of experience in this role, and I am passionate about delivering high-quality solutions to our clients across the globe.I have developed and implemented effective sales techniques and customer service standards that have resulted in increased revenue, retention, and satisfaction. I have also established and maintained strong relationships with vendors, ensuring timely and accurate delivery of projects. Currently, I am pursuing a postgraduate diploma in management to enhance my leadership and business acumen.