Kedra Pratt Email & Phone Number

Miami, Fl, Us

 Generated sales and increased brand awareness of products inside Whole Foods Market stores in South Florida. Offered exceptional customer service to differentiate and promote featured products and brands. Responsible for engaging consumers, promoting brands and driving product sales through live featured product demonstrations. Implemented promotional techniques by merchandising a cart, sampling products, distributing coupons, and product brochure pamphlets. Interacted… Show more  Generated sales and increased brand awareness of products inside Whole Foods Market stores in South Florida. Offered exceptional customer service to differentiate and promote featured products and brands. Responsible for engaging consumers, promoting brands and driving product sales through live featured product demonstrations. Implemented promotional techniques by merchandising a cart, sampling products, distributing coupons, and product brochure pamphlets. Interacted with consumers, clients and customers, and turned most visitors into actual buyers of products. Increased sales by over 75% within one month and maintained those numbers by furthering brand loyalty with customers.  Submitted detailed, accurate reports for inventory, payroll hours and material used. Cultivated and sustained positive working relationships with customers and staff members, and team leaders of Whole foods market. Conveyed recommendations for questions and feedback about specific products and brands based on customers opinions about the product. Collaborated with Customer Service team members to give exceptional service throughout the entire shopping and purchasing experience of customers. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Educated customers on products, brands, and service offerings to sell products inside whole foods market. Show less

Supported the store manager in opportunities for commercial advantages. Key point of contact for any inquiries, complaints, and customer service issues. Provided an exceptional in store experience for customers. Assisted sales figures to help future sales figures. Recorded information into registers manually and in computerized systems. Monitored the campaigns of local competitors to give feedback to customers on product knowledge. Completed daily registering and… Show more Supported the store manager in opportunities for commercial advantages. Key point of contact for any inquiries, complaints, and customer service issues. Provided an exceptional in store experience for customers. Assisted sales figures to help future sales figures. Recorded information into registers manually and in computerized systems. Monitored the campaigns of local competitors to give feedback to customers on product knowledge. Completed daily registering and store open/close functions. Resolved customer concerns and complaints daily to ensure customer satisfaction which protecting the brand. Responsible for maintaining a current and competent base of product knowledge and applies that knowledge whenservicing customers. Managed time effectively when not serving customers. Maximized customer experience by selling products that best met the customer needs. Handled irate customers in cool and calm manner. Assisted the store manager in daily operations of the store. Sold merchandise to customers following the company procedures. Received, checked and shelved all merchandise products. Illustrate Professionalism and Respect with every customer. Learn and develop the skills needed to become a store manager. Meet or exceed sales goals for store, Metric Management. Attend to comments, questions or complaints from employees and/or customers. Assist with sales campaigns, perform accurate operations of cash registers. Coach employees to become more proficient in sales and customer service standards. Ensured compliance with safety and loss prevention policies. Show less

Miami, Florida

Demonstrate and explain products, methods, or services in order to persuade customers to purchase products or utilize services.

Miami/Fort Lauderdale Area

 Organized, participated, and lead in and on site signups to attract customers, in order to expand business clientele base by 85%, while ensuring customers of all the company services and enhancements, which resulted in an abundance of customer satisfaction. Implemented ideas during online group meetings to influence the company marketing goals and strategies, in return resulted in better marketing campaigns, which lead to 70% more incentives.

3250 Ne 1St Ave #305 Miami, Fl 33137

 Wrote content articles for websites, and blogs with specific keywords that increased the company's search rankings by 79% and brought more visitors to their website.

Miami/Fort Lauderdale Area

 Wrote SEO/SEM Articles and content, which grew and maximized multiple companies and business profits by 78%. Used Mail Chimp to create e-mail blast and e-mail marketing campaigns, in return grew companies networks by 86%. Wrote news releases and press releases to broaden advertising and promotional use, which lead to 65% more traffic drive. Wrote radio scripts for advertising related reasons, which produced a higher inbound of traffic by 72%. Created a landing page for… Show more  Wrote SEO/SEM Articles and content, which grew and maximized multiple companies and business profits by 78%. Used Mail Chimp to create e-mail blast and e-mail marketing campaigns, in return grew companies networks by 86%. Wrote news releases and press releases to broaden advertising and promotional use, which lead to 65% more traffic drive. Wrote radio scripts for advertising related reasons, which produced a higher inbound of traffic by 72%. Created a landing page for e-mail and marketing purposes, which resulted in a larger network base by 67%. Created and developed a web site using word press, which enabled me to adequately complete professional and school related assignments. Show less

Miami/Fort Lauderdale Area

 Greeted Customers, accommodated guest on the sales floor, and informed customers of sales, which maximized sales quarterly profits by 66%. Managed the fitting rooms to prevent external loss, which ascended the company’s daily sales goals and shrunk loss prevention by 63%.

Miami/Fort Lauderdale Area

 Researched and planned advertising campaigns for different organizations, for that reason resulted in an overall better marketing operations and strategy plan for several companies. Inspected creative elements, designs and layouts to produce better quality of original advertisement promotion, for that reason lead to a successful campaign. Contacted organizations to explain services and facilities offered, which grew clientele data base, in return maximized the overall business… Show more  Researched and planned advertising campaigns for different organizations, for that reason resulted in an overall better marketing operations and strategy plan for several companies. Inspected creative elements, designs and layouts to produce better quality of original advertisement promotion, for that reason lead to a successful campaign. Contacted organizations to explain services and facilities offered, which grew clientele data base, in return maximized the overall business profits by 80%. Show less

Miami/Fort Lauderdale Area

Customer Service and Retail Sales Welcomed customers by greeting them and offering them assistance in a friendly manner, to establish core customer service, which kept target core customers by 74%. Directed customers by escorting them to racks and counters while suggesting items, which resulted in better core customer satisfaction. Advised customers by providing information on products, services and goods, which lead to a 73% semiannual business profit. Helped customers to… Show more Customer Service and Retail Sales Welcomed customers by greeting them and offering them assistance in a friendly manner, to establish core customer service, which kept target core customers by 74%. Directed customers by escorting them to racks and counters while suggesting items, which resulted in better core customer satisfaction. Advised customers by providing information on products, services and goods, which lead to a 73% semiannual business profit. Helped customers to make appropriate buying selections while building customer confidence and relationships, to keep targeted core customers. Offered suggestions and opinions to customers about products and goods, which ensured quality customer service. Processed payments by totaling purchases, purchasing checks, cash, store or other credit cards in the appropriate way, which resulted in better shrinkage by 33%. Kept customers informed by notifying them of current preferred customer sales and future merchandise of potential interest, which resulted in better overall customer service by 79%. Made contributions to team effort by accomplishing related results as needed, which resulted in 88% overall business  Operated customer service while running a fitting room in a fast pace environment to prevent external theft, because of that it decreased loss prevention for the store by 70%. Created windows and in store displays of goods and products throughout different departments of the store, because of that we were able to keep a higher overall ranking for our visual department. Work with the visual merchandising team to achieve commercial goals depending on the company and business needs, because of that we were able to meet daily commercial rankings. Recommended brand, price and buying strategies, which resulted in a higher business profit by 65%. Show less

Associate Of Arts (A.A.), Mass Communication/Media Studies

Activities and Societies: None

High School Diploma