Account Closure for Consumer & Small Business BankingAccurately performed Right of Setoff transactionsActively reviewed policies for account types in order to close fradulent accounts properlyKnowledge and understanding of bank systems including UW, Etran, Hogan, 1OFC, and PREVENTExcelled with strong analytical skills with high attention to detail and accuracyPerformed complex operational tasks, including review, verification, and identification of customer transactions to detect and prevent fraud, policy violations or resolve merchant disputes in order to mitigate and recover losses

PCFD- Payment Card Fraud DetectionDetected and Prevented account take-over, elder abuse and first part fraud incidents.Educated customers about best practices for protecting their personal information from potential threats.Escalated high-risk incidents to management for immediate review and intervention.Trained new employees on company policies regarding fraud detection and prevention techniques.Conducted thorough reviews of flagged transactions, assessing risks and taking appropriate action.Analyzed transaction data to identify trends, patterns, and inconsistencies that may indicate fraudulent activity.

Onstar Advisor & AARP Member Advocate Delivered exceptional customer service through personalized navigation, roadside assistance, and vehicle diagnostic support.Advocated for AARP members by providing tailored information and assistance.

SBM- Maine Representative | Remote Phone/Chat SupportGuided consumers in selecting optimal health plans during application and renewal.Streamlined enrollment processes from initial setup to completion.

Efficiently processed UI claims via phone and data entry.

Delivered remote technical assistance to streamline operations and enhance customer satisfaction.

Effectively interacted with pharmacies, members, and clients.