Pre-Sales, Sales and Post-Sales activities as it relatesto: Customer Engagement suite of products and Social Media including consultative services, UAT, Quality Control, documentation, business requirements and change management.

Gathers intelligence related to the wants and needs of current and targeted customers; helps to design and integrate systems and processes to support that objective.Provides support and counsel to business functions who are incorporating customer experience strategies into CRM business processes.Educates internal staff on customer experience concepts, value proposition, and processes.Serves as customer advocate with senior management; ensures that customer research findings are understood, tracked and acted upon. .. purchase to view all