Keegan Richards Email & Phone Number

Elm Grove, Wisconsin, United States

-Lead multiple VOIP projects for our customers.-Worked on on-boarding new clients.-Adjusted out of date IT documentation and call flow sheets.-Helped with the Level 1 tickets on top of managing Level 2 projects/tickets.-Oversaw all incoming tickets and triage accordingly.-Assisted in training Level 1 techs. -Corrected any automations along with creating.

-Managed four production plants, located across the U.S. -Created internal IT documentation.-Managed IT purchasing.-Communicated effectively with our third-party vendors.-Designed PowerShell script to fix inheritance issues on file servers.-Lead printer project: Re-named printers to centralized locations. Gathered information on printer fleet to form.

Woodstock, Illinois

-Maintain ticketing system, answer phone calls, support fellow co-workers, and create documentation to reduce mean time to resolution.-Managed over 2500 users with 270 servers.-Operated with Connectwise Automate to remotely access clients’ servers and workstations. -Troubleshoot computers and servers with issues ranging from DNS to general application.

Kohler, Wisconsin

-Used VMWare and vSphere to create VMs, allocate disk and ram space, patch the VMs, and installed necessary software needed.-Effective at communicating with Kohler employees to set up appointments to fix issues that may arise.-Lead companywide remote removal of WinMagic (SecureDoc) and enabling BitLocker. Trained fellow co-workers as well as creating a.

Whitewater, Wisconsin

• Assist customers in anything ranging to loading bags of soil in their vehicles to using WI DNR website to purchase licenses for customers.
• Maintain safety protocols.
• Responsible for keeping area clean as well as making sure shelves are not empty.
• Prepare detail plans to support execution of safety policies, procedures and strategy plan.
• Coordinate a task list of what needs to be finished before I leave
• Communicate effectively with customers that call the store with questions.

• Responsible for reaching quota of appliances finished per day.
• Provided help to fellow workers when they needed help reaching their quota.
• Planned and coordinated an effective step by step strategy in order to go above the quota needed per day.

• Replace and re-build broken laptops and computers as well as their components received from Wisconsin Virtual Learning (WVL) students.
• Re-image all computers in the school district and laptops received from WVL as well as using TeamViewer to re-image computers.
• Operate TeamViewer to fix issues with WVL computers so that families do not have to go through the burden of sending their laptops in.
• Communicate with families involved within WVL that are having issues with their child’s laptop and come to a resolution.
• Troubleshoot computers experiencing software or hardware issues and come to a conclusion of what and how to fix the issue.
• Wiring of Wireless Access Points.