Keegan Jones, Mpa Email & Phone Number

Tampa, Fl, Us

Cincinnati, Ohio, United States

Cincinnati, Ohio

Translated data from multiple applications into useful, measurable metrics and dashboards, utilized by upper management to make decisions across 7 different call centers, impacting more than 170 employees.Created, maintained, and reported out KPI dashboards to management across 4 internal departments. Monitored and made critical real-time workforce decisions based on service levels, call flow, and other key metrics by utilizing the Cisco reporting platform for local agents, totaling more than 75 employees. Coordinated Customer Service Specialist's schedules, nonproductive time, PTO requests, lunch, and breaks through proper use of Calabrio Workforce Software, ensuring daily target KPIs are met.Influenced process improvements through making recommendations to leadership based on data trends and findings across 7 different, unique sites.

Cincinnati, Oh

Served as project coordinator providing administrative, operations, marketing, data tracking, and human resource support for the ADHD Summer Treatment Program overseeing 34 participants and 16 full-time summer counselors. Organize Outlook and EPIC calendars, domestic and international travel, conference arrangements, meeting preparation, and other day-to-day requests for 30 divisional providers. Input, maintain, and create reports for internal sleep research database totaling more than 4100 patients, which helps providers deliver patient care to an average of, 44 new visit patients per month. Coordinate divisional computer refresh for roughly 150 units, totaling around $89,000, per calendar year.

Cincinnati, Oh

Scheduled roughly 480 patient visits per monthly, through EPIC, for 29 unique providers and coordinated with outside departments to meet the scheduling needs of those patients.Managed confidential patient files, financial information, and accurately input necessary patient data through patient registration during the check-in process for an average of 330 patients per month. Adhered to organizational, regulatory, and government compliance and policies.

Master Of Public Administration (Mpa), Non-Profit/Public/Organizational Management, Graduate

Practice, theories and techniques of philanthropy, volunteerism, and nonprofit organizations and the role of the nonprofit sector in our.

Bachelor Of Business Administration (B.B.A.), Human Resources Management And Services

Activities and Societies: Society for Human Resource Management