Keegan Sullivan Email & Phone Number

Chicago, Illinois, United States

Deliver outstanding service to clients to maintain and extend relationship for future business opportunities.Analyze problematic areas to provide recommendations and solutions.Communication with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.Manage multiple deadlines across several businesses to meet dynamic needs of multiple clients.Creates and develops detailed work plans to meet business priorities and deadlines.Monitor customers progress and provides feedback to management and additional training requirements.Maintains records on attendance and participation.

Chicago, Illinois, United States

** AFFECTED BY COMPANY LAYOFFS**Lead the new hire onboarding process (meeting and training scheduling, managing onboarding process and files, input in to all HR system)Provide onboarding support for the Talent Acquisition team while working closely with other cross-functional teams such as HR Business Partners, Training, and Department AdminsSupport for administrative new hire tasks including coordination, onboarding, completion of I-9'sAssist HRBP's with new hire employee relations issues and assist with investigations as neededMaintains procedural documentation related to onboarding processesCollaborate with HR Business Partners and Management to ensure understanding of policies and procedures and respond to questions from new hires as neededServe as liaison with IT & Payroll regarding new hire onboardingHR SupportCreate and maintain employee filesEscalates issues and questions to the appropriate resources.Participate in process or HRIS-related projects, as needed.Record maintenance, including filing and general organization. Record retrieval, archiving and purging.Run reports on an ad-hoc basisMaintain I-9 Documentation and conduct audits and follow-up for expired documents

Houston, Texas, United States

Assisted with providing options on how to enhance the training curriculum based on analysis from the current curriculum in placeAdminister individual training, group instruction, and coaching sessions as neededDevelops training aids, including policies and procedures, demonstration models, multimediavisual aids, and applicable resourcesCoordinates or performs administrative functions necessary to deliver and document training programsEvaluates effectiveness of training and development amongst assigned traineesAssists in analyzing and assessing training and development needs for traineesPlanning and scheduling of time and travelReact quickly to class responses and questionsPerforms special projects as assigned

Houston, Texas, United States

Created, developed and managed Digital Correspondence team for Email and Web ChatCreated and managed Welcome Call teamIntercom Web Chat Client Success SupervisorManaged and maintained 3+ support email inboxesManaged various reports on a daily/weekly basisPerformed special projects as assignedAssisted in team trainings on new initiativesLive monitored team and provided coachingTrained team new hires on applicationsCreated team trackers for numerous projectsHandled escalated cases and approvalsCo-managed mail department transfer

Managed large amounts of incoming and outbound callsHandled complaints, provided appropriate solutions and alternatives within the time limits and follow upRecommended potential products or services to management by collecting customer information and analyzing customer needs

Katy, Texas, United States

• Managed front desk tasks for a 130-room hotel• Served as a public relations representative• Managed billing on a daily basis for guest checking• Assisted the sales department with various tasks• Accepted mailing and parcels• Created an excellent patient experience• Answered incoming calls, redirected when needed

Spring Branch, Texas, United States

• Provided excellent customer service andcommunication skills• Continuously multi-tasked and prioritized• Answered multi-line phone system • Performed financial transactions• Email maintenance and correspondence• Scheduled appointments• Medical record maintenance

Katy, Texas, United States

Oversee and manage the High School Colorguard Program (Colorguard, Winterguard) and report to the Band Director.Teach and demonstrate all colorguard implements (Flag, Rifle, Sabre, Dance)Create, arrange, and implement color guard choreography, both as an integrated part of the marching band (Field Show and Parades), and for the Winterguard.Budget and plan based on program needs and meansRecruit, grow and maintain the programTeach various levels of students from beginner to intermediateAttend all summer rehearsals including band camp and summer sectionals then after school rehearsals during the school yearBe an effective planner in a rehearsal settingMaintain a culture that promotes student successMaintain and facilitate auditionsMaintain effective communication with staff, parents, and students