Keegan Ramsay Email & Phone Number

Toronto, Ontario, Canada

Operations Leads (OL) are responsible for the effective 24/7 operation of hardware, software, network and application resources within the Bank’s processing environments. Maintain service level agreements for system, link and critical applications and offline reporting. OL’s will act as additional coverage for Shift Managers and Incident Managers and.

Toronto, Ontario, Canada

• The Senior Operations Analyst (SOA) is responsible for the effective 24/7 operation of hardware, software, network and application resources within the Bank’s processing environments, meeting service level agreements.
• Solid technical, analytical and problem identification skills
• Great attention to technical detail
• Sound technical aptitude with emphasis on analytical skills
• Ability to coach and provide professional guidance to more junior team members, and to influence others
• Solid understanding in the complexities of technical environments

Scarborough, Canada

• This role provides 24/7 tier I/II support for the bank's systems and applications worldwide. It includes actively monitoring the performance and availablity of major systems, servers, applications, and links to ensure.
• Understanding of Information Technology operating processes used for systems to ensure effective delivery including but not limited to IT Operations mandatory operating standards for monitoring, logging, and alerting.
• Knowledge of Infrastructure, monitoring and Help Desk operations.
• Knowledge of support and operations practice, concepts, and technology obtained through formal training and work experience.
• Knowledge of technical/business environments
• Knowledge of the corporate operations processes and procedures.

Toronto, Canada Area

• Sold over 500 laptops, tablets, and computers
• Ensured customers purchased devices and services that would best fit their needs
• Assisted Geek Squad with troubleshooting computer software applications