Keegan Ramsay Email & Phone Number

Toronto, Ontario, Canada

Operations Leads (OL) are responsible for the effective 24/7 operation of hardware, software, network and application resources within the Bank’s processing environments. Maintain service level agreements for system, link and critical applications and offline reporting. OL’s will act as additional coverage for Shift Managers and Incident Managers and oversee the quick and efficient restoration of service for all incidents including timely and accurate updates.

Toronto, Ontario, Canada

The Senior Operations Analyst (SOA) is responsible for the effective 24/7 operation of hardware, software, network and application resources within the Bank’s processing environments, meeting service level agreements for system, link and critical application and offline reporting. In a lead technical position, often with second level support, the SOA ensures immediate service restoration during problem conditions and helps prevent cross impacts. This role acts as a Technical Coach and trainer of Operation Analysts and provides strong technical knowledge of Systems and Operations for BMO.• Solid technical, analytical and problem identification skills• Great attention to technical detail• Sound technical aptitude with emphasis on analytical skills• Ability to coach and provide professional guidance to more junior team members, and to influence others• Solid understanding in the complexities of technical environments• Perform well under pressure• Self-motivated and goal-oriented• Ability to facilitate and manage a critical incident recovery• Solid understanding of ITIL Processes

Scarborough, Canada

This role provides 24/7 tier I/II support for the bank's systems and applications worldwide. It includes actively monitoring the performance and availablity of major systems, servers, applications, and links to ensure smooth functionality of the bank's opererations• Understanding of Information Technology operating processes used for systems to ensure effective delivery including but not limited to IT Operations mandatory operating standards for monitoring, logging, and alerting.• Knowledge of Infrastructure, monitoring and Help Desk operations.• Knowledge of support and operations practice, concepts, and technology obtained through formal training and work experience.• Knowledge of technical/business environments• Knowledge of the corporate operations processes and procedures.• Experienced with multiple areas of systems and computer operations including CA ESP, AS400, UNIX, NDM, Autosys, FTP/SFTP• Technical and/or business functional knowledge of systems, tools, timing, and dependencies• Analyzes and resolves problems both independently and in a team setting.

Toronto, Canada Area

• Sold over 500 laptops, tablets, and computers• Ensured customers purchased devices and services that would best fit their needs• Assisted Geek Squad with troubleshooting computer software applications