Keegan Wiebe work email
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Keegan Wiebe personal email
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Keegan Wiebe phone numbers
Hi there! I'm Keegan, an Experience Management professional, with experience from IT and cyber security, to luxury retail and retail banking sectors. When I'm not working hard to create memorable experiences for customers, you can probably find me on a football (soccer) pitch, doing DIY projects around the house or cooking up a meal at home. My journey to the XM world wasn't a conventional one (if one exists). After years of retail experience first on the sales floor, then leading digital selling for one of Canada's largest retailers, I was given the opportunity to take control of the Customer Experience program. Suddenly I could affect change based on true customer feedback, and just like that I was hooked! I have completed Acceleration Strategy's CX Leadership & Implementation certification, and am in the midst of multiple certifications in XM through Qualtrics. Currently, I'm on the search for a new role in the XM world. I'm interested in either staying in the luxury retail world, or transitioning to a new sector in a similar role, running a Customer Experience or Employee Experience program. Have any questions? Send me a message! I'm always happy to chat (especially over a coffee!)
Lyrical Security
View- Website:
- lyricalsecurity.com
- Employees:
- 22
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Client Experience LeadLyrical SecurityToronto, On, Ca
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Experience Management SpecialistLyrical Security Nov 2023 - PresentToronto, Ontario, Canada
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PrincipalStorefront Strategy Oct 2023 - Present -
Specialist, Customer ExperienceHarry Rosen Jul 2022 - Oct 2023Toronto, Ontario, Canada-Day-to-Day operation and strategic development of Harry Rosen's Customer Experience Program-Inner and Outer loop reporting and prioritizing, collaborating with Store Leadership, Marketing, E-Commerce, IT, and others-Management of key metrics, such as CSAT, CES and NPS across in-store and e-commerce reporting-Converting the voice of the customer to actions for store teams-Developing Customer Experience training programs for key leaders-Customer and internal survey design-Customer journey mapping -
Digital Sales LeaderHarry Rosen Oct 2021 - Jul 2022Toronto, Ontario, CanadaResponsible for growing our digital selling business, helping our Clothing Advisors sell to their Clients through Harryrosen.com. Building and leading a team of Digital Clothing Advisors, who are responsible for bringing the Harry Rosen Clothing Advisor experience to Clients online, especially for those who do not have an Advisor they work with in-store.
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Digital Experience SpecialistHarry Rosen Aug 2020 - Oct 2021Toronto, Ontario, CanadaSupporting store leadership teams across the company and ensuring that our stores are able to maximize the digital tools that are available to them. This includes:- Drive digital sales growth by our in-store Advisors-Provide support & training for in-store Leadership teams-Ensure consistent execution of digital tools-Collaborate across departments as part of a team to build our new Intranet-Testing multiple pilot projects, building business cases and scaling testing
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In-Store Digital SpecialistHarry Rosen Aug 2019 - Aug 2020Toronto, Canada Area-Operating within regional stores in Downtown Toronto-Running digital training for Clothing Advisors and Leadership teams -Bridging between IT, E-Commerce and in-store teams in collaborative efforts-Growing digital sales within the region, and promoting an omnichannel experience -Collaborating with a team of other Digital Specialists
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Clothing AdvisorHarry Rosen Sep 2017 - Aug 2019Toronto, Ontario, Canada-Based at the Eaton Centre location in Toronto-Building personal clientele business-Made-to-measure and tailored clothing certified -Experienced full-floor selling of multiple product categories-Contributed to in-store and digital selling -Named digital champion for the Eaton Centre location
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Moving And Operations CoordinatorCargo Cabbie Inc. May 2016 - Mar 2017Toronto, On -
Sales & Operations ProfessionalSuitsupply Sep 2014 - Apr 2016Toronto, Canada Area -
Commercial Real Estate AssistantTrikon Group Corporation Feb 2014 - Apr 2014Edmonton, Canada Area -
Private Client Services OfficerTd Private Client Services Mar 2013 - Feb 2014Edmonton, Canada AreaWorked in a part-time capacity covering for vacations, as well as filling a role as an associate for the private bankers. One of the key duties is being a first point of contact for the clients if they need something done, as well as preparing all paperwork and taking care of all transactions as requested by the bankers and the clients. -
Financial Services Representative/Investment ConsultantTd Canada Trust/Investments Sep 2012 - Feb 2014Edmonton, Canada AreaI handle both insecure and secure lending applications, investment sales and consulting, and day-to-day banking.
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Customer Service RepresentativeTd Bank Group Jan 2012 - Sep 2012Edmonton, Canada AreaHandled day-to-day transactions and addressed client questions and concerns in a professional, efficient manner.
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Sales AssociateAdamas Goldsmiths Jul 2011 - Dec 2011Edmonton, Canada AreaResponsible for sales and service of luxury and custom jewellery. Collaborated with senior staff in the design, quoting and completion of custom designs, as well as gemstone sourcing and grading.Adamas Goldsmiths is a family owned business that has been serving Edmonton, Alberta since 1980. For 37 years we have set the standard for quality and service in the Edmonton jewellery industry. In addition to private label custom designs, they also sell key luxury brands such as Tacori, Verragio, Simon G and Ross Haynes.
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KeyholderGame On Sports Oct 2010 - May 2011
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Sales AssociateKites And Other Delights Nov 2009 - Oct 2010
Keegan Wiebe Skills
Keegan Wiebe Education Details
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Strathcona High SchoolHigh School Diploma
Frequently Asked Questions about Keegan Wiebe
What company does Keegan Wiebe work for?
Keegan Wiebe works for Lyrical Security
What is Keegan Wiebe's role at the current company?
Keegan Wiebe's current role is Client Experience Lead.
What is Keegan Wiebe's email address?
Keegan Wiebe's email address is ke****@****ail.com
What is Keegan Wiebe's direct phone number?
Keegan Wiebe's direct phone number is +164754*****
What schools did Keegan Wiebe attend?
Keegan Wiebe attended Northern Alberta Institute Of Technology, Strathcona High School.
What are some of Keegan Wiebe's interests?
Keegan Wiebe has interest in Social Media, Technology, Reading, Sports, Health, Networking, Children, Education, Environment, Science And Technology.
What skills is Keegan Wiebe known for?
Keegan Wiebe has skills like Customer Service, Investments, Finance, Microsoft Office, Sales, Banking, Retail Sales, Loans, Mutual Funds, Teamwork, Time Management, Powerpoint.
Who are Keegan Wiebe's colleagues?
Keegan Wiebe's colleagues are Chantel Yack, Nigar Aricicek, Mike De Almeida, Zeynep Atay, Jessica H., Lili C., Sheldon Malm.
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