Keelan Carpenter Email & Phone Number

New York, New York, Us

• Oversee a portfolio of 15+ Federal Agencies (United States & Internationally) managing ARR of over $20M.• Fully accountable for the renewal and upsell process of Blockchain Tracing SaaS contracts, ensuring customers’ success at achieving their goals, understanding customers’ needs, and identifying blockers preventing product adoption.• Work closely with the Account Executive Team to provide tailored technical solutions, and present product road maps, demos, training, and enablement sessions to customers’ executives, admins and end-users.• Collaborated internally with Product, Marketing, Solutions, Legal and Professional Services Teams to drive strategic initiatives and improvements in order to exceed adoption, retention and growth objectives.

Mclean, Va, Us

Federal Agency, Defense Sector• Worked with our client, the Captain, to merge two organizations through the development of new organizational processes, onboarding materials, organizational structure, knowledge management/capture and change management best practices.

Worldwide, Oo

Federal Agency, Civil Sector• Worked with our client, the CIO, and support team to implement a Presidential mandate, ensuring success of day to day operations and legislative compliance for the organization. Resulted in $3M of follow-on work.Federal Agency, Civil Sector• Led a two-person team working with our client, the CIO, to optimize the IT Operating Model in accordance with DevOps and Agile principles. Resulted in dramatically increased efficiency for development teams (e.g. servers were able to be provisioned in 5 days versus 3 months). Success led to $6 million of follow-on work. Federal Agency, Civil Sector• Digitized the customer experience around the United States Decennial Census, decreased operational costs and increased efficiency of data collection operational costs with an expected result of 96% of households directly receiving census invitations.Federal Agency, Defense, Security & Justice Sector• Worked with our client, the HCO, to manage the schedule, reporting, metrics, and risks of a PeopleSoft upgrade and implementation. Resulted in a successful on time go-live for all employees and led to Deloitte moving from sub-contractor to a prime role and winning $2M in additional funding.

Washington, District Of Columbia, Us

• Served as a dedicated resource for a membership pool of over 40+ clients, representing over $2.6 million in annual revenue (e.g., metrics requests, research requests, meetings facilitation, contract negotiation, etc.)• Facilitated client meetings and presentations to stakeholders and executives across 200+ organizations to provide program updates, drive progress, and convert revenue goals• Identified business problems, developed approach strategies, and aligned research resources to fulfill client needs• Identified metrics beneficial to clients to provide insight into the current health of membership portfolio, and provide leverage in contract discussions• Synthesized client data and information to develop utilization reports which provide an accurate summary of current membership metrics• Developed targeted insights to membership (e.g., contact list audits, custom research campaigns, on-site recruitment, web utilization, e-mail campaigns)• Identified opportunities to develop strategies to grow visibility across client base• Selected to develop an internal/external membership overview document for the division, updated on a quarterly basis• Developed new team processes with leadership to support shift in team business model. • Participated in 12 week Business Development Internship for top preforming associates to hone presentation skills, value propositions, and communication skills showcased through presenting a new business idea to our c-suite

Fairfax, Virginia, Us

• Overall management responsibility for George Mason Ice Hockey team• Prepare and implement practice plans for goalies; drill goalies during practice• Carry out game day responsibilities (manage players, work with referees, evaluate team performance)• Coordinate and plan charity games, recruitment games and community events

Fairfax, Virginia, Us

-Oversee the ordering of team apparel and equipment needs while interfacing with sellers, manufacturers, coaching staff and university staff-Managed team lodging requirements by working with sales managers to meet budget requirements-Produced two fan development events -Managed and worked along side web site designer to implement improvements to the website-Team Representative at GMU meetings to discuss budget and season planning decisions-Managed and Processed tryout forms and dues by processing and submitting to the university

Reston, Va, Us

• Developed and executed comprehensive search strategies to recruit senior and niche candidates in limited candidate spaces• Created PowerPoint briefings and presented to senior leadership in regards to KPIs, numbers, and goals • Worked with potential candidates supporting the IRS’s CADE 2 and ACA programs• Worked directly with clients to gather requirements and understand project scope and needs• Worked as IT Operations Support for the entire office as needed to solve technical issues. Supported over 30 employees to keep IT related operations running smoothly • Engaged in full-cycle recruiting: interview, offer, negotiate and close candidates for assigned requisitions• Worked closely with hiring managers across all levels of the organization (CEO, CIO, CTO, Sr. VP, Directors and Program/Project Managers)• Focused on the placement of Software Engineers/Architects, Database Architects/Developers/ Administrators, Network/System/Security Engineers, Web Developers, Quality Assurance/Test Engineers, Technical Program/Product/Project Managers, Development Managers, and Business Analysts• Was responsible for daily, weekly, monthly, quarterly, and yearly KPIs

Mclean, Va, Us

• Contribute effective ideas to client strategic planning and analysis processes• Develop and maintain a working-level understanding of client’s industries, company culture, products/services and strategic communication plans• Assume planning responsibilities for multiple clients and meetings• Contribute to overall team success by identifying problems and proactively seeking out methods to improve self-performance and /or efficiently of a operation or task• Collaborate with departments to determine staffing needs for projects to ensure appropriate coverage to meet client needs• Review vendor quotes and verify production specifications

• Coordinated D.C. Corporate Sports Game• Propose innovative budget-conscious ideas• Gather information on upcoming projects to ensure successful results• Participate in negotiations for event space contracts, book event space, arrange food and beverages, order supplies, make travel arrangements, and order signage• Conduct research, make site visits, and assemble resources to help staff make decisions about event possibilities• Maintain direct contact with various outside organizations involved with scheduled events• Prioritize work tasks to meet evolving client needs

• Managed USA Hockey 16U 2014 National Championship (for 40 teams and 700 players, coordinated travel, lodging and expenses for athletes and supporting staff; secured sponsors, referees and necessary facilities; prepared nametags, notebooks, gift bags, registration lists, seating cards and other materials; ensured the 5 day event operated successfully)• Planned and attended various outreach events with clients• Maintained and broadened social media outreach to benefit clients• Proposed creative new ideas to improve event planning• Served as liaison with vendors, exhibitors and event sponsors

Philadelphia, Pa, Us

-Arranged administrative items for incoming and outgoing shipment contents and comparing with past history to ensure accuracy-Prepared documents, such as work orders, bills of lading and shipping orders to route materials. Reporting administrative discrepancies.-Corresponded with customer representatives to rectify problems, such as damages, scheduling issues and pickup dates and times.

New York, New York, Us

-Talented and skilled at visual merchandising techniques-Top sales performance among all sales associates -Superior customer service skills-Leads others by example to act in best interests of customers-Team oriented, requires minimal supervision-Maintains visually enticing store (neat, clean, organized, attractive displays)-Interfaces with all levels of management and sales associates to promote success and mutual respect

New York, New York, Us

-Focus on increased sales at the hourly and daily levels-Ability to work under pressure-Respond to phone calls and answer queries regarding store operations and products-Control activities related to sales, purchases, sales return, cash or credit payments and accounting

Duluth, Georgia, Us

-Manage employees to ensure outstanding customer service and smooth operations-Take inventory and order correct amount of items needed

Bachelor Of Science (B.S.), Sports Management/Marketing

Advanced Degree, Business/Marketing