Keelan Carpenter Email & Phone Number

New York, New York, US

• Oversee a portfolio of 15+ Federal Agencies (United States & Internationally) managing ARR of over $20M.
• Fully accountable for the renewal and upsell process of Blockchain Tracing SaaS contracts, ensuring customers’ success at achieving their goals, understanding customers’ needs, and identifying blockers preventing.
• Work closely with the Account Executive Team to provide tailored technical solutions, and present product road maps, demos, training, and enablement sessions to customers’ executives, admins and end-users.
• Collaborated internally with Product, Marketing, Solutions, Legal and Professional Services Teams to drive strategic initiatives and improvements in order to exceed adoption, retention and growth objectives.

Mclean, VA, US

• Federal Agency, Defense Sector
• Worked with our client, the Captain, to merge two organizations through the development of new organizational processes, onboarding materials, organizational structure, knowledge management/capture and change.

Worldwide, OO

• Federal Agency, Civil Sector
• Worked with our client, the CIO, and support team to implement a Presidential mandate, ensuring success of day to day operations and legislative compliance for the organization. Resulted in $3M of follow-on.
• Led a two-person team working with our client, the CIO, to optimize the IT Operating Model in accordance with DevOps and Agile principles. Resulted in dramatically increased efficiency for development teams (e.g..
• Digitized the customer experience around the United States Decennial Census, decreased operational costs and increased efficiency of data collection operational costs with an expected result of 96% of households.
• Worked with our client, the HCO, to manage the schedule, reporting, metrics, and risks of a PeopleSoft upgrade and implementation. Resulted in a successful on time go-live for all employees and led to Deloitte moving.

Washington, District Of Columbia, US

• Served as a dedicated resource for a membership pool of over 40+ clients, representing over $2.6 million in annual revenue (e.g., metrics requests, research requests, meetings facilitation, contract negotiation, etc.)
• Facilitated client meetings and presentations to stakeholders and executives across 200+ organizations to provide program updates, drive progress, and convert revenue goals
• Identified business problems, developed approach strategies, and aligned research resources to fulfill client needs
• Identified metrics beneficial to clients to provide insight into the current health of membership portfolio, and provide leverage in contract discussions
• Synthesized client data and information to develop utilization reports which provide an accurate summary of current membership metrics
• Developed targeted insights to membership (e.g., contact list audits, custom research campaigns, on-site recruitment, web utilization, e-mail campaigns)

Fairfax, Virginia, US

• Overall management responsibility for George Mason Ice Hockey team
• Prepare and implement practice plans for goalies; drill goalies during practice
• Carry out game day responsibilities (manage players, work with referees, evaluate team performance)
• Coordinate and plan charity games, recruitment games and community events

Fairfax, Virginia, US

-Oversee the ordering of team apparel and equipment needs while interfacing with sellers, manufacturers, coaching staff and university staff-Managed team lodging requirements by working with sales managers to meet budget requirements-Produced two fan development events -Managed and worked along side web site designer to implement improvements to the.

Reston, VA, US

• Developed and executed comprehensive search strategies to recruit senior and niche candidates in limited candidate spaces
• Created PowerPoint briefings and presented to senior leadership in regards to KPIs, numbers, and goals
• Worked with potential candidates supporting the IRS’s CADE 2 and ACA programs
• Worked directly with clients to gather requirements and understand project scope and needs
• Worked as IT Operations Support for the entire office as needed to solve technical issues. Supported over 30 employees to keep IT related operations running smoothly
• Engaged in full-cycle recruiting: interview, offer, negotiate and close candidates for assigned requisitions

Mclean, VA, US

• Contribute effective ideas to client strategic planning and analysis processes
• Develop and maintain a working-level understanding of client’s industries, company culture, products/services and strategic communication plans
• Assume planning responsibilities for multiple clients and meetings
• Contribute to overall team success by identifying problems and proactively seeking out methods to improve self-performance and /or efficiently of a operation or task
• Collaborate with departments to determine staffing needs for projects to ensure appropriate coverage to meet client needs
• Review vendor quotes and verify production specifications

• Coordinated D.C. Corporate Sports Game
• Propose innovative budget-conscious ideas
• Gather information on upcoming projects to ensure successful results
• Participate in negotiations for event space contracts, book event space, arrange food and beverages, order supplies, make travel arrangements, and order signage
• Conduct research, make site visits, and assemble resources to help staff make decisions about event possibilities
• Maintain direct contact with various outside organizations involved with scheduled events

• Managed USA Hockey 16U 2014 National Championship (for 40 teams and 700 players, coordinated travel, lodging and expenses for athletes and supporting staff; secured sponsors, referees and necessary facilities; prepared.
• Planned and attended various outreach events with clients
• Maintained and broadened social media outreach to benefit clients
• Proposed creative new ideas to improve event planning
• Served as liaison with vendors, exhibitors and event sponsors

Philadelphia, PA, US

-Arranged administrative items for incoming and outgoing shipment contents and comparing with past history to ensure accuracy-Prepared documents, such as work orders, bills of lading and shipping orders to route materials. Reporting administrative discrepancies.-Corresponded with customer representatives to rectify problems, such as damages, scheduling.

New York, New York, US

-Talented and skilled at visual merchandising techniques-Top sales performance among all sales associates -Superior customer service skills-Leads others by example to act in best interests of customers-Team oriented, requires minimal supervision-Maintains visually enticing store (neat, clean, organized, attractive displays)-Interfaces with all levels of.

New York, New York, US

-Focus on increased sales at the hourly and daily levels-Ability to work under pressure-Respond to phone calls and answer queries regarding store operations and products-Control activities related to sales, purchases, sales return, cash or credit payments and accounting

Duluth, Georgia, US

-Manage employees to ensure outstanding customer service and smooth operations-Take inventory and order correct amount of items needed

Bachelor Of Science (B.S.), Sports Management/Marketing

Advanced Degree, Business/Marketing