Keeley Sylvester

Keeley Sylvester Email and Phone Number

Director Program and Project Management @ DIRECTV
Lafayette, LA, US
Keeley Sylvester's Location
Lafayette, Louisiana, United States, United States
About Keeley Sylvester

The sky is not the limit - aren't there footsteps on the moon? Problem solver. Genuine. Fierce. Flexible. Honest.I'm an engaged leader with 25+ years of management experience in the telecommunications and entertainment industries. I'm passionate about the work I do, the people I work with, and discovering innovative solutions to complicated business opportunities. Nothing gives me more pride than watching my employees become the best version of themselves, personally and professionally.

Keeley Sylvester's Current Company Details
DIRECTV

Directv

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Director Program and Project Management
Lafayette, LA, US
Website:
directv.com
Employees:
15217
Keeley Sylvester Work Experience Details
  • Directv
    Director Program And Project Management
    Directv
    Lafayette, La, Us
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  • Directv
    Director Program/Project Management
    Directv Feb 2021 - Present
    Manage a team of senior managers responsible for vetting and intake for all projects requested for the DIRECTV Sales and Service organization. This includes, but not limited to, frontline agent communications, frontline agent training, reporting and analytics, project management, and frontline agent methods and procedures. We review, research, and assign 200+ requests each month to the working teams responsible for delivering the end product.
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  • At&T
    Associate Director - Frontline Communications
    At&T Oct 2016 - Feb 2021
    Lafayette, Louisiana, United States
    Led a team of senior managers responsible for all frontline communications for AT&T's Retail and Indirect Sales channels. Developed standardized communications styles and standards, customized messaging based on leadership priorities, and simplified back-end processes to produce weekly communication deliverables.Nominated for and participant of 2018 Know and Grow program.
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  • At&T
    Area Manager Project/Program Management
    At&T Aug 2011 - Oct 2016
    Lafayette, Louisiana, United States
    Led a team of content managers responsible for authoring and publishing frontline agent methods and procedures. Led the team responsible for authoring content for many high-profile projects; including: - All device launches; including the very first iPhone and each Apple launch thereafter - AT&T Next device financing - Several NDA projectsAwarded 2013 Service Excellence Award and 2013 Summit winner for Apple and NDA efforts.
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  • At&T
    Web Content Manager
    At&T Jul 2009 - Aug 2011
    Lafayette, Louisiana, United States
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  • At&T
    National Quality Manager - Business Customer Service
    At&T Feb 2008 - Jul 2009
    Lafayette, Louisiana, United States
    Managed teams in multiple locations responsible for frontline agent observations. Worked with center leadership to identify areas of opportunity, developed standard scoring guidelines, worked cross-functionally to develop solutions on identified areas of opportunity.
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  • At&T
    Methods And Procedures Manager
    At&T Sep 2001 - Feb 2008
    Lafayette, Louisiana, United States
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  • At&T
    Customer Service Team Manager
    At&T Aug 1996 - Sep 2001
    Metairie, Louisiana, United States
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  • At&T
    Call Center Representative
    At&T Jul 1994 - Aug 1996
    Metairie, Louisiana, United States
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Keeley Sylvester Education Details

Frequently Asked Questions about Keeley Sylvester

What company does Keeley Sylvester work for?

Keeley Sylvester works for Directv

What is Keeley Sylvester's role at the current company?

Keeley Sylvester's current role is Director Program and Project Management.

What schools did Keeley Sylvester attend?

Keeley Sylvester attended University Of New Orleans.

Who are Keeley Sylvester's colleagues?

Keeley Sylvester's colleagues are Carl Moore, Judith Calderón, Aquino Padmore, Geronimo Santander, Deisy Ig, Joey Guy, Joshua Kviz.

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