Keeley Walker Email & Phone Number

Rotherham

Rotherham

Worked along side the shop manager ensuring all aspect of the operations of the store, working with all team leaders and 80 store colleagues and trading over 37,000 sq ft.Developed colleague's skills with department cross training to increase customer service and satisfaction and to increase sale opportunities.Developed other store teams in warehouse operations and stock control to improve and maintain availability.Worked to reduce customer returns by working closely with H/O and brand reps.Achieved promotion from store colleague to assistant manager with in 15 months.

Worked alongside shop managers, district manager and area training co-ordinator ensuring all shop operations and colleague development for the district covering Rotherham, Sheffield, Barnsley and Chesterfield totalling 25 shops.Reduced colleague turnover by working to improve training, being visible in shop and ensuring regular news communications.Instigated better employees scheduling routines to ensure all shops where operating affectively.Worked to achieve 90% success district result for mystery shopper visits.Achieved promotion from cashier to deputy shop manager with in 2 years.

Worked with the Shop Manager and H/O to develop a new team for the shop opening, working alongside 2 other supervisors and 20 staff.Instigated a new training schedule for all shop assistants with positive results to improve sales, minimise complaints and to ensure all staff worked as a team.Worked with the Store Manager and Area Manager to improve the warehousing and delivery of stock to increase availability due to higher sales turnover than was predicted preopening.Oversaw all till operations, cash admin duties and investigated any discrepancies.

Rotated around all departments, toy, babies, multimedia, outdoors and front of house with the 4 other department supervisors to maintain all department operations and was the first point for staff tasking, department sales and customer compliant escalations, trading over 45,000 sq ft.Team achievements were 1st place for UK seasonal store and 2nd place for European Seasonal store for sales growth.I achieved promotion from cashier to supervisor and head merchandiser within 2 years.

Level 5 In Hr, Human Resources Management And Services

Education record

grades B-D, English, Maths and Science all graded at B