Keeley Ward Email & Phone Number

Miami, Florida, United States

Miami, Florida, United States

* Temporarily supporting marketing with coordination of assets and materials for submission to consortia and key accounts for paid advertising.* Updated and verified marketing plans against the Smartsheet Trade Marketing Calendar. * Communicated with key account contacts for material requirements for inclusion.* Verified invoice amounts against the marketing plan and submitted for payment.

Miami, Florida, United States

Temporarily supporting product development with shore excursion deployment in Seaware Main, including amendments due to itinerary changes. * Reflect operating tours, pricing, and timing in an Excel database according to region and port.* Audit shore excursions by region against tour block for tour readiness. * Executed tasks effectively and efficiently with minimal supervision.

Ormond Beach, Florida, United States

* Coached peer-led action and evidence-based outreach programs, delivering grief education and effective tools for responding to loss, resulting in 5-star reviews.* Educated others about grief and effective tools for responding to loss.* Hosted confidential virtual and in-person support sessions for individuals and groups.* Compassionately listened to others sharing their personal losses.

Salt Springs, Florida

Led operations, nurtured client relations, and trained and mentored team, realizing a 20% increase in repeat business through strategic revenue initiatives. Implemented efficient office systems, and curated a holistic guest experience, encompassing reservations, merchandising, and educational program coordination.Key Contributions* Directed reception, housekeeping, and retail operations, achieving a 95% guest satisfaction rate.* Client Relationship Management: Nurtured client relationships through various channels, resulting in a 20% increase in repeat business.* Strategic Revenue Growth: Implemented successful strategies for revenue growth, inventory expense control, and enhanced service quality. Increased revenue by 15% through effective upselling of additional products and services.* Holistic Guest Experience: Managed reservations, wellness appointments, and merchandising, ensuring a seamless guest experience.*Educational Program Coordination: Point of contact for incoming teachers, organized meeting spaces, and communicated schedules.Efficient Office Management: Utilized productivity tools such as RetreatGuru, Salesforce, MS office for operational efficiency. Organized the office and implemented a streamlined filing system for easy document access.* Team Leadership: Supervised and trained a team of 5, creating training materials and coaching for optimal performance.* Standard Operating Procedures: Introduced SOPs for consistent service delivery.* Conflict Resolution:Handled sensitive situations with guests and staff while maintaining confidentiality.

Salt Springs, Florida

Served as a volunteer Administrative Assistant orchestrating enhancements to optimize office operations. Streamlined processes, organized the CEO's office, meticulously read through emails, and prioritized tasks for swift action. By eliminating excess paperwork, successfully freed up valuable time, allowing the CEO to concentrate on strategic initiatives.Key Contributions:Process Optimization: Introduced efficiency measures to organize the CEO's office, ensuring a streamlined workflow.Task Prioritization: Read through emails, identifying and prioritizing items for the CEO's review and prompt action.Time Management: Eliminated excess paperwork, freeing up substantial time for the CEO to focus on critical matters.Financial Reporting: Created compelling PowerPoint presentations for monthly financials, aiding in strategic decision-making.Research and Summarization: Conducted thorough research and provided concise summaries, empowering the CEO to make informed decisions.

Miami, Florida, United States

As the Connection Manager, managed all administrative tasks, including set up and maintenance of electronic filing system, resulting in a 20% improvement in organizational efficiency. Leveraged Zoho Suite for client interactions, leading to a 15% enhancement in communication processes. Additionally, contributed to the publication process by proofreading and copy-editing manuscripts, ensuring a trilogy release with zero errors.Key Achievements- Achieved a 20% improvement in organizational efficiency through effective electronic filing system management.- Realized a 15% enhancement in client communication processes using Zoho Productivity Software Suite.- Contributed to trilogy publication with a 25% reduction in errors.Key Responsibilities:Website, Content Management, and Social Media: Executed updates for an accurate online presence, resulting in a 10% increase in website engagement. Shared inspirational social media posts and crafted quarterly email newsletters, contributing to a 15% growth in audience reach.Business Communication: Responded to communications via phone, email, and social media on behalf of the founder, ensuring a 20% reduction in response time.

Miami, Florida, United States

Orchestrated the logistics of the studio owner's nationwide teaching commitments and oversaw the coordination of non-profit initiatives, specifically the Connection Coalition Outreach educational training program. This encompassed a multifaceted role:* Negotiated and formalized event agreements, taking charge of the entire travel coordination process for the studio owner.* Acted as a liaison with host studios, managing pre-registration requirements, overseeing post-event invoicing and payment procedures.* Spearheaded the creation and coordination of promotional graphics for events and training programs, strategically leveraging social media for outreach.* Played a pivotal role in content creation, designing web pages and layouts to enhance the online presence of events and training modules.* Executed promotional e-blast campaigns through Constant Contact, ensuring effective communication with the target audience.* Conducted in-depth research on free webinar and web conferencing solutions, leading to the successful production of an online pilot educational program.* Developed and maintained standardized branded templates and graphics, consistently used in e-blasts and social media promotions.* Provided valuable content input and conducted meticulous proofreading of training materials, ensuring accuracy and quality.

Miami/Fort Lauderdale Area

Played an integral part in maintaining the studio's smooth operations, actively contributing to its overall success. Managed all client accounts and memberships, fostering a sense of community within the studio. Directed all operational aspects, including financial reconciliation, client relationship management, and staff scheduling. Assessed instructors' teaching methodologies and class performance, ensuring adherence to safety standards and alignment with students' capabilities.Key Responsibilities:* Client Accounts and Memberships: Oversaw meticulous management ensuring accurate records and exceptional customer service.* Community Building: Fostered a positive and welcoming atmosphere for both students and instructors.* Financial Reconciliation: Implemented robust financial reconciliation processes, contributing to the studio's financial health and stability.* Staff Management: Managed schedules and monitored performance, promoting a cohesive team and ensuring operational efficiency.

Miami/Fort Lauderdale Area

Motivated staff to reach corporate objectives, meet or exceed revenue targets, and to achieve professional development goals. Created tools, resources and programs responsible for maximizing revenue and driving sales. Increased existing and implemented incremental revenue streams. Developed and nurtured relationships with cruise line groups and third-party service providers.Design & Marketing* Managed workflow, communicated action items for the creation of new products.* Drafted branded content for e-commerce platform.* Coordinated production of marketing collateral.* Proofread & copy edited graphic design team's creation.Customer Service*Collaborated with cross-functional teams to implement processes and structure.*Contributed to the development of a customer relationship management package.*Developed reporting to track trends and provide results to executive team.Corporate Communications*Built and maintained relationships with senior management groups at Royal Caribbean, Celebrity Cruises, Disney, Cunard and Thomson cruises. *Created content for press releases.

Miami/Fort Lauderdale Area

• Coached and motivated 8 remote shipboard management teams to reach corporate objectives, meet or exceed annual $5M revenue target, and achieve professional development goals. Created resources and tools to provide guidance and training.• Raised performance in sales, management, and operations by identifying and targeting areas of improvement, leading to 20% revenue increase.• Conducted 16 site inspections and audits per year to establish key performance indicators (KPIs), ensuring 100% compliance with procedures, and setting industry-leading quality standards.• Analyzed assessment data to report revenue results, leading to a 15% improvement in sales forecasting accuracy.

Miami/Fort Lauderdale Area

Streamlined and re-organized cruise ships art concession’s business processes to accommodate and respond to a 100% client base increase within one month. Created a database to support efficient and effective planning and communication with port agents for logistics of shipping and receiving of art work. Improved efficiency of auctioneer contract assignment process by instituting procedures that forecasted auctioneer schedules by vessel, verified specific immigration requirements, confirmed and submitted cabin requests.

Miami/Fort Lauderdale Area

Key member of operations and logistics team, managing a five-vessel dockside charter project which housed NFL corporate sponsors of the Jacksonville, 2005 Super Bowl XXXIX. Coordinated dining venue menu selection, identification process for visitor beverage packages, and Point of Sale financial reconciliation for three cruise lines simultaneously; developed a detailed operational plan to support effective execution.

Miami/Fort Lauderdale Area

Conducted onboard training of shipboard Event Coordinators; included interpretation and follow-up of group amenities reports, correct completion and protocol for special function documentation, function scheduling time lines, and all other aspects of executing group events. Developed and implemented projects such as: field testing process for new uniform selection as part of corporate branding campaign, created scripts for satellite telephone out-going messages and arranged voice over taping, and promoted new products and services at industry trade shows.Communicated with other departmental areas for smooth utilization of resources, and cost effective implementation of new products, services and procedures. Researched and prepared reports and records as requested.

Miami/Fort Lauderdale Area

Handled all requests from the Incentive Sales Groups Department, Incentive Travel Agents and Charter clients pertaining to their shipboard programs. Customized and oversaw onboard entertainment and food & beverage operations for full ship charters and special groups. Escorted potential clients on site inspections, guided them through onboard operations, and identified operational constraints. Monitored charter accounting and post contract negotiation.

Miami/Fort Lauderdale Area

Managed daily operations of the Guest Relations Desk and staff, including schedule preparation, performance appraisals, and customer service training. Motivated a team of 12 to exceed required service standards in accommodating guest changes and concerns, following standard operating procedures for established reporting and documentation processes. Anticipated, identified and resolved guest concerns, prioritized and made decisions under tight deadlines. Organized disembarkation process of 2500 guests. Met with leaders of groups ranging in size from 20 to 600 to ensure that conferences and functions went smoothly; coordinated with other departments to ensure each group’s requirements were fulfilled.