Keeley Wightman Email & Phone Number

Rochester, New York

Program Manager with a demonstrated history of working in the information technology and imaging industry. Skilled in Analytical Skills, Scheduling, Collaboration, Leadership, and Product Development. Strong program and project management professional with expertise in coordinating diverse teams and resources to complete objectives.• Driving and defining the long-term vision, development priorities and functional requirements for upcoming blocks of capture technologies in a… Show more Program Manager with a demonstrated history of working in the information technology and imaging industry. Skilled in Analytical Skills, Scheduling, Collaboration, Leadership, and Product Development. Strong program and project management professional with expertise in coordinating diverse teams and resources to complete objectives.• Driving and defining the long-term vision, development priorities and functional requirements for upcoming blocks of capture technologies in a multi-million-dollar program.• Working with two Australian-based vendors, 3rd party vendors & internal departments to define schedule and prioritize requirements accordingly.• Primary point of negotiation for 3rd party vendor contracts with responsibility to drive approval of amendments.• Identifying & outlining phases and scope of program for capture technology and working across departments & third party vendors to successfully meet defined commitments.• Alert executive team to timelines, milestones & potential risks to program deliverables.• Driving the day-to-day prioritization, setting direction for the team and facilitating the teams’ execution towards goals.• Working with Finance department on forecasting of cost for the R&D & Hardware commitments associated with a company-wide high strategic program. Show less

Rochester, New York

- Experienced use of Agile Methodologies, including Scrum, Kanban, and user stories. As well as creating, prioritizing and maintaining the Product Backlog. - Planning, creation and deployment of new products based on client and marketing defined requirements. - Utilization of leadership, communication and interpersonal skills to meet, and often exceed, client goals.- Management of assets, product offerings, graphical representation and structure for 4000+ nationwide locations. -… Show more - Experienced use of Agile Methodologies, including Scrum, Kanban, and user stories. As well as creating, prioritizing and maintaining the Product Backlog. - Planning, creation and deployment of new products based on client and marketing defined requirements. - Utilization of leadership, communication and interpersonal skills to meet, and often exceed, client goals.- Management of assets, product offerings, graphical representation and structure for 4000+ nationwide locations. - Regular management of 30+ tables within a Fulfillment database.- Interface with QA, fulfillment operations and management on development issues.- Training of first level support teams in order to provide agents with a deeper understanding of new software packages.- Analyze, evaluate and create custom catalogs to improve end user usability and simultaneously increase revenue.- Construction of SQL scripts and installation procedures that are developed by FSSD as required by clients. Show less

Assisted first level support staff by researching and resolving disputes and technical issues. Worked closely with Product Specialists and Engineers to recognize and resolve reoccurring issues and to identify the scope and source of new issues. Hosted weekly meetings to ensure quality objectives and technical issues were understood by our international agents.Chaired a team in producing a training package to provide consistent, thorough and effective training and to enhance the skills of… Show more Assisted first level support staff by researching and resolving disputes and technical issues. Worked closely with Product Specialists and Engineers to recognize and resolve reoccurring issues and to identify the scope and source of new issues. Hosted weekly meetings to ensure quality objectives and technical issues were understood by our international agents.Chaired a team in producing a training package to provide consistent, thorough and effective training and to enhance the skills of both domestic and international customer service teams.Documented procedural steps and issues in a common database allowing support agents to quickly access and consistently resolve customers' issues.Worked on teams committed to reducing the number of repeat calls/e-mails. Thereby, saving the company money and resources while simultaneously ensuring the customer's issue is resolved more expediently. Show less

B.S, Criminal Justice, 3.9

Degree focused on a broad education as well as various aspects of criminal justice including investigation, law and civil rights. Dean's.

Photography