Laura Keeley, M.S. Email & Phone Number

Kensington, MD, US

Philadelphia, PA, US

Durham, North Carolina, United States

- Manage the development and delivery of global compliance education program within Clinical Services business unit- Develop strategic roadmap, drive project workstreams, & report implementation KPIs- Establish and oversee governance model with clear roles and responsibilities for Education stakeholders including: On-the-Job Trainers, Quality, Line.

Durham, North Carolina, United States

• Oversee project work streams to ensure adoption, implementation, & adherence to new Education SOP governance
• Advise and manage global on-the-job trainers to streamline new employee onboarding content & curriculum
• Institute training effectiveness and employee competency LMS tracking systems in line with GMP regulations
• Conduct cross functional needs analysis to develop training resourcing structure at a global departmental level
• Analyze global training data and collaborate with Quality Management to develop and present relevant KPIs
• Manage the creation and deployment of annual GMP/GXP training materials & proper LMS competency tracking

Durham, North Carolina, United States

- Selected as a full-time entity to oversee a global strategic training initiative including education development methods, deployment procedures, technology solutions, and defining of governance guidelines- Act as an internal consultant to develop roadmap for compliance training restructure strategy - Oversee project work streams in order to deploy pilot.

Souderton, Pennsylvania

- Manage Almac Group centralized training needs, requirements gathering, and monthly reporting- Initiate organizational development projects and oversee change management process- Create, maintain, deploy, and evaluate soft skill and leadership training courses - Oversee employee engagement committee and report activity to executive management team.

- Oversaw team of 8 Coordinators, supervised quotation compliance and managed process improvement- Successfully drafted and executed a department restructure, including the creation of three new positions- Developed and executed first annual Coordinator Training Conference and Mentorship program- Restructured current training model, managed new hire.

Souderton, PA

- Worked with outside sales staff, handling quote generation, solving finance inquiries, and advising during project manager meetings for 56 active pharmaceutical accounts- Responsible for educating customers on Almac services and adaptability to their own study needs- Performed quote reconciliations, net spend and PO balance reporting- Conducted sales.

- Consistent high scoring on phone audits with a 98% average- Provided thorough customer service to clients and clinical site users- Properly deescalate agitated callers and re-escalate the issue as necessary - Ensure incoming and outgoing calls, email and faxes are handled in accordance with company policies, SOPs, WI’s, established standards, training.

- Collaborated with Marketing team for advertising of Alumni Chapter and on campus events - Coordinated and executed alumni events both on campus and around the United States- Managed Raiser’s Edge database with incoming alumni phone and email communication- Trained 18 student volunteers for Homecoming weekend events - Coordinated 20+ volunteers and.

Cedarville, OH

Alumni Association: Delta Alpha Epsilon - Assist the Alumni Relations office with on-campus and off-campus Alumni events- Use interpersonal communication skills to meet and build relationships with alumni and their families Student Government: Leadership Council - Advise and aid Student Government Leadership Director - Active in all phases of CORE: Student.

Cedarville, OH

-Promoted to student supervisor within two years-Review, edit and give feedback to students and alumni regarding their resumes-Meet one on one with students who make appoints for personal peer reviews concerning resumes, cover letters, and curriculum vitaes-Member of social media committee focusing on advertising office services to students, alumni, and.

Greater Philadelphia Area

- Extensive training and working knowledge of Human Resources and Benefits (HRB) in ADP- Performed tasks such as phone screens, auditing, I9 verifications, and creating a company wide training tracking database- Assisted in the set-up and execution of various training and on-boarding sessions- Provide assistance to the department of Human Resources in.

Doylestown, PA

- Promoted to waitressing position within the first year- Maintained high customer satisfaction in a fast paced work environment - Oversaw scheduling hours, attendance and work performance of bussing staff- Used conflict management skills to work through inter-staff situations

Master Of Science - Ms, Organizational Development And Leadership

Bachelor Of Arts, Organizational Communications

Activities and Societies: Delta Alpha Epsilon Alumni Association Organization Member; Cedarville Chapter of Women in Business Member.

High School Diploma