Manage a service project pipeline of 1000 + to ensure they are completed under strict SLAs with their requesting companies. Conduct meetings to provide timelines and updates to requesting companies / partners. In addition, hold meetings internally with our teams to collect information for project portals.Troubleshoot remotely to try and solve the problem without a truck roll to save the company money. Invoice partners and customers for service work that is outside of warranty.

Started as employee one and grew the branch into two new locations in under a year. Performed all site surveys and service work personally for approximately five months additional staffing was obtained. Currently running two internal teams, two contractors when we experienced a growth in sales requiring the necessity to hire more teams to handle increased volume. Managed pipeline of >350 projects at any given time to ensure projects were moving and homeowners were updated on current process/delays. Worked with AHJ's and utilities to push projects through to installation.Interviewed, hired, and managed all staff directly - including electricians, installers, and office staff.Managed all inventory was stocked and ready for installations. If low on stock, ordered from suppliers (Wesco, CED, QED, Home Depot, Everest, QuickScrew / Bolt.)

Ensure Partner Field Service Tickets are handled within contractual Service Level Agreement between our companies. Report on key metrics to measure success and determine ways to improve service organizations.Coached and developed multiple teams on proper dispatch procedures, reviewed field service ticket findings to ensure tickets were channeled properly through internal processes. Onboarded and trained new partners on Sunrun standards, expectations, and network protocols.Assisted with “Project Pancake” - provided training for cross-trained tier 1 representatives and new dispatchers on how to create and send a simple service request.Scheduled inbound/outbound service appointments with customers and care representatives. Provided troubleshooting to attempt to avoid truck rolls and provide cost-savings for the company.Worked closely with Field Service Coordinators and associates to make sure escalations and follow-up dispatches were handled accurately and in a timely effective manner.Fielded inbound customer requests involving; billing, service, and agreements while creating an exemplary customer experience. Managed two outbound queues (FS Resolved and System Failures) while fielding normal tier 1 duties. Assisted with data entry for the system activation pilot processing outbound queues.

I help customers who call in with information about products and services that Camping World and Good Sam have to offer. Anything from satellites, small accessories, and outdoor equipment to hard to find parts. Another part of my job is making sure the customer is completely satisfied including customer service.

When working in the childrens shoe department, I was responsible for keeping the area presentable for all customers. In sales, we had to meet an SPH quota while providing excellent service, and building rapport with the customers big or small. Maintained the stock area so that it remained tidy, organized, and easy to navigate when receiving shipments and on a daily basis. In turn, making children smile and their parents sigh with relief over finally finding the perfect shoe was my job.

Maintaining great customer service and product knowledge all with a smile.