Keely Ratcliff Email & Phone Number

Level 2 Specialities in Noom Mood, Noom Med, the Diabetes Prevention Program, and Enterprise.• Utilize Zendesk, Braintree, Stripe, Braze, Workday, Jira, and other platforms to promptly respond to customer inquiries and effectively resolve technical issues.• Foster collaboration with cross-functional teams to ensure the timely resolution of support tickets and inquiries.• Deliver exceptional support for SaaS products in both B2B and B2C environments, as well as for the Telehealth platform.• Maintain high customer satisfaction standards, consistently striving to meet or exceed targets.• Identify issues, analyze information, and proactively provide solutions to problems.

Retail associate, startups, software-powered retailer. b8ta testers received a masterclass in hundreds of different products ranging from programmed tech, health, audio/visual, but they also honed their presentation skills to deliver a demo to represent small start-up businesses that otherwise would not have an in-person store experience.