Keely Groves Email & Phone Number

Great Warley, GB

Brentwood, Essex

• Delivered a Training & Competency framework across the Servicing function enabling the measurement of staff’s competence to perform their role within a regulated environment.
• Designed & implemented a series of key performance indicators, driving appropriate behaviours towards achieving stretching delinquency targets & internal service levels.
• Identified, created & implemented a number of operational processes & procedures including return of surplus funds following account… Show more
• Identified, created & implemented a number of operational processes & procedures including return of surplus funds following account closure.
• Re designed recruitment & selection process, including Team Leader assessment.
• Managed staff issues, including absence & disciplinary processes, in accordance with appropriate HR policies & practices. Show less

Brentwood

• Operational & strategic management of the New Business department.
• Managed a redundancy process identifying resource requirements & co-ordinated the information consultation process, where the end result reduced FTE from 50 to 6.
• Liaised with external stakeholders including Financial Service Authority, Investors, Office of Fair Trading & CIFAS.
• Re designed & fully documented all New Business processes & procedures identifying & delivering substantial efficiency gains.… Show more
• Re designed & fully documented all New Business processes & procedures identifying & delivering substantial efficiency gains. Re-designed the Responsible Lending Policy. Show less

• Head of New Lending – Mortgage Express (Bradford and Bingley)Mortgage Express was the Specialist Mortgage Lending Division of Bradford and Bingley, focusing on the intermediary market. In 2006 Mortgage Express lent £10.
• Operational and strategic management of the New Lending Division (400 FTE)… Show more Head of New Lending – Mortgage Express (Bradford and Bingley)Mortgage Express was the Specialist Mortgage Lending Division of.
• Operational and strategic management of the New Lending Division (400 FTE), including 5 Senior Operation Managers and 22 Team Managers.
• Led New Lending through a relocation project, including operational logistics, new infrastructure and a staff consultation process that resulted in 100% staff retention.
• Managed New Lending through a business transformation programme that achieved productivity and efficiency gains of 20% over a 6 month period.
• Appointed as a champion for the Bradford and Bingley’s culture and values initiative ‘Building a Better Future’, including identifying role model attitudes and behaviours, and implementing the programme throughout New.