Keely Jones Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

Chicago, Illinois

League Platform provides benefit administration services, wellness platform, care navigation and digital health solution at the forefront of CX transformation. Primary Customer Success Director, ensuring my clients were utilizing League to it's fullest potential and driving engagement of the platform. Managed a team of customer success managers and associates, maintained an enterprise level book of business, 95% client retention, NPS ratings above 85, turning customers into League champions and brand advocates. Delivered annual and comprehensive quarterly business reviews with utilization metrics, engagement data, health insights, recommendations on improving adoption, all with the goal of supporting employee health outcomes. Partnered with over 50+ Healthcare providers, TPA’s, benefit carriers, consulting firms and other healthcare technology vendors, all in the interest of supporting our clients and their member populations. Trained clients on functionality of the platform, utilizing data and analytics to support customer needs, features for navigation of healthcare resources, managing benefits administration and reducing manual processes for client end users. Founded and Co-Chaired the LGBTQAI+ employee resource group (ERG), working alongside League's -people team and additional ERG to uphold the diversity, equity and inclusion values of the company.

Chicago, Il

Primary Manager of entire US client base, moving 90% of customer accounts from red to green status within 1 year, and developed strong relationships with clients that prevented churn. Served as the primary implementation manager and project manager for all US accounts that were onboarded from 2019 - 2020.Managed cross-functional team member from product, operations, engineering and Leadership team that supported client's health outcomes and medical insurance, employer benefit offerings, various spending accounts and workplace wellness offerings. Proactively manage escalations and potential areas of conflict with customers to collaborate on problem solving and identifying opportunities for improvement.

Greater Chicago Area

Responsible for developing and executing sales opportunities, for enterprise scale organizations that were in need of technology implementation services and consulting engagements. Primary author that performed scoping of services and developed custom proposals and opportunities for both strategic and implementation services.Advised and consulted C-Suite and Nonprofit Executives to develop engagements that aligned client's technology roadmap and digitization projects with Heller's technology, implementation and strategic services. Managed a team of resources that supported large-scale RFPs, drawing upon engineering teams, primary subject matter experts, and operational teams to create new programs and services that supported clients needs.

Chicago, Il

Managed Salesforce Implementation Projects, CRM Roadmap strategic engagements, Solution Selection assessments and various other technology focused projects, specifically for Enterprise clients. Oversaw multi-million dollar projects and kept the engagements on time, in scope, under budget all while exceeding client expectations.Responsible for resourcing projects, maintaining detail oriented budgets, managed the scope and delivery of services, as well as provided quality assurance on all deliverables.

Chicago, Il

Project Managing digital communications projects from development to delivery, as well as coordinating integrated campaigns that include social media, web, video and mobile. Providing online engagement strategy for organizations that promote social good.

Chicago, Il

Project Manager responsible for the @Home Social Media Boot Camp Chicago chapter. Organized and co-facilitated a social media boot camp for nonprofit organizations in Chicago that offer direct services in housing and homelessness.

Chicago, Il

Worked alongside the Executive Director to do feasibility planning and provide support to pilot programs in the Washington DC's public high school system. Implemented Mikva Challenge Nonprofit programs in public school system, oversaw curriculum. development and rollout with select group of teachers, developed business case for potential fundersSecured funding, philanthropic supporters, strategic partners, public school administrators, local politicians and allies in national politics to promote Mikva programming to address the gap in action civics.

Chicago, Il

Managing client accounts and acting as a bridge between Product team and external partners to ensure technical support and customer success. Responsible for identifying, analyzing and reporting on over 50+ client accounts. Extracting patterns and trends in customer requests & product performance issues and working with engineering team to address app functionality. Development of business cases, sharing utilization insights on engagement internally to support product and development for quarterly roadmap feature releases.

Greater Chicago Area

Provided case management, referrals, and clinical treatment to clients apart of the clinic, both through the duration of their involvement in the legal process, as well as follow up after services were provided. Worked alongside a team of supervisors, attorneys and professors associated with the Northwestern Children & Family Justice Center to achieve common goals.

Chicago, Il

Acted as project coordinator for an employment initiative involving 8 local non-profits and facilitated through CHASE bank. Reviewed client’s annual strategic planning reports and worked alongside colleagues to offer reports sighting opportunities for growth, modifications and results towards the organization’s mission and vision.

Rogers Park, Chicago Il

Lead Instructor for the After School Matters ExTAP program, in the summer seasons, supervising 2 co-instructors, as well as 30 community youth. Secured funding, designed and implemented an innovative theater focused curriculum, fulfilling the needs of youth in under-served areas of Chicago.

*Recipient of HOW’s first Above & Beyond award, for raising outside funds and efforts to alleviate intergenerational poverty within our community* (2008). Advanced from Case Manager through various positions within the organization, in the Housing Department and Development Department, ending as a Youth Project Manager and overseeing a team of 3 Youth Specialists. Met monthly with clients and families to create goals based on specific needs. Provided case management, convened community meetings to engage clients and residents as advocates for their involvement in programming. Wrote weekly reports and charts that demonstrated the success of the clients, staff and program, data input and management, as well as provided regular oral reports. Responsible for community outreach, engaging both community partners as well as organizations invested in the same goals, and maintained communication regarding external partnerships.

Greater Chicago Area

Acted as instructor, mentor, and ally for all girls involved with the organization, working alongside a team of women all for the common goal of healthy living, leadership and equality for girls. Assisted on the silent auction committee with the annual gala for GIG, soliciting donations and ticket sales, raising funds, and setting up of the actual event.

Worked for community and economic development in Chicago's Southside Bronzeville Community. Worked closely with 4th ward Alderman Toni Preckwinkle, community members, business owners and consultants, among other organizations and companies that worked towards sustaining community goals.

Managed ten Community Mapping Interns (ages 17-23) through supervision and management in the field and provide "real time" training and support to interns, alongside facilitating weekly meetings where challenges and successes are discussed. Work in Chicago's 4th ward with Alderman Toni Preckwinkle to ensure community involvement and act as a bridge between those entering the community and those who are long time residents.

Coordinated and managed an initiative that used 17 Chicago Public Schools sites in implementing sequential arts education instruction. Organized meetings and communications among CPS principals, teachers, art specialists, and senior Trust staff as well as assisted in conducting and running the workshops for CPS teachers.

Masters, Social Service Administration

Cyt, Certified Yoga Teacher

Bachelor Of Arts In Women'S Studies