Keely Jones Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

Chicago, Illinois

League Platform provides benefit administration services, wellness platform, care navigation and digital health solution at the forefront of CX transformation. Primary Customer Success Director, ensuring my clients were utilizing League to it's fullest potential and driving engagement of the platform. Managed a team of customer success managers and.

Chicago, IL

Primary Manager of entire US client base, moving 90% of customer accounts from red to green status within 1 year, and developed strong relationships with clients that prevented churn. Served as the primary implementation manager and project manager for all US accounts that were onboarded from 2019 - 2020.Managed cross-functional team member from product.

Greater Chicago Area

Responsible for developing and executing sales opportunities, for enterprise scale organizations that were in need of technology implementation services and consulting engagements. Primary author that performed scoping of services and developed custom proposals and opportunities for both strategic and implementation services.Advised and consulted C-Suite.

Chicago, IL

Managed Salesforce Implementation Projects, CRM Roadmap strategic engagements, Solution Selection assessments and various other technology focused projects, specifically for Enterprise clients. Oversaw multi-million dollar projects and kept the engagements on time, in scope, under budget all while exceeding client expectations.Responsible for resourcing.

Chicago, IL

Project Managing digital communications projects from development to delivery, as well as coordinating integrated campaigns that include social media, web, video and mobile. Providing online engagement strategy for organizations that promote social good.

Chicago, IL

Project Manager responsible for the @Home Social Media Boot Camp Chicago chapter. Organized and co-facilitated a social media boot camp for nonprofit organizations in Chicago that offer direct services in housing and homelessness.

Chicago, IL

Worked alongside the Executive Director to do feasibility planning and provide support to pilot programs in the Washington DC's public high school system. Implemented Mikva Challenge Nonprofit programs in public school system, oversaw curriculum. development and rollout with select group of teachers, developed business case for potential fundersSecured.

Chicago, IL

Managing client accounts and acting as a bridge between Product team and external partners to ensure technical support and customer success. Responsible for identifying, analyzing and reporting on over 50+ client accounts. Extracting patterns and trends in customer requests & product performance issues and working with engineering team to address app.

Greater Chicago Area

Provided case management, referrals, and clinical treatment to clients apart of the clinic, both through the duration of their involvement in the legal process, as well as follow up after services were provided. Worked alongside a team of supervisors, attorneys and professors associated with the Northwestern Children & Family Justice Center to achieve.

Chicago, IL

Acted as project coordinator for an employment initiative involving 8 local non-profits and facilitated through CHASE bank. Reviewed client’s annual strategic planning reports and worked alongside colleagues to offer reports sighting opportunities for growth, modifications and results towards the organization’s mission and vision.

Rogers Park, Chicago IL

Lead Instructor for the After School Matters ExTAP program, in the summer seasons, supervising 2 co-instructors, as well as 30 community youth. Secured funding, designed and implemented an innovative theater focused curriculum, fulfilling the needs of youth in under-served areas of Chicago.

*Recipient of HOW’s first Above & Beyond award, for raising outside funds and efforts to alleviate intergenerational poverty within our community* (2008). Advanced from Case Manager through various positions within the organization, in the Housing Department and Development Department, ending as a Youth Project Manager and overseeing a team of 3 Youth.

Greater Chicago Area

Acted as instructor, mentor, and ally for all girls involved with the organization, working alongside a team of women all for the common goal of healthy living, leadership and equality for girls. Assisted on the silent auction committee with the annual gala for GIG, soliciting donations and ticket sales, raising funds, and setting up of the actual event.

Worked for community and economic development in Chicago's Southside Bronzeville Community. Worked closely with 4th ward Alderman Toni Preckwinkle, community members, business owners and consultants, among other organizations and companies that worked towards sustaining community goals.

Managed ten Community Mapping Interns (ages 17-23) through supervision and management in the field and provide "real time" training and support to interns, alongside facilitating weekly meetings where challenges and successes are discussed. Work in Chicago's 4th ward with Alderman Toni Preckwinkle to ensure community involvement and act as a bridge between.

Coordinated and managed an initiative that used 17 Chicago Public Schools sites in implementing sequential arts education instruction. Organized meetings and communications among CPS principals, teachers, art specialists, and senior Trust staff as well as assisted in conducting and running the workshops for CPS teachers.

Masters, Social Service Administration

Cyt, Certified Yoga Teacher

Bachelor Of Arts In Women'S Studies