Keely Taylor Email & Phone Number

Huddersfield, United Kingdom

Works independently on a Casino front desk. Being the first point of contact for customers, visitors and contractors on site. Also offering great customer service face to face and over the phone. Also following the principles set within the Gambling Act 2005 and making sure that compliance and due diligence is followed.

Leeds, United Kingdom

Working within a small team to deal with UK and International customers over the phone and via email. Also dealing with Social Media Customer Service as well.

Leeds, West Yorkshire, United Kingdom

Taking inbound calls from customers and being the first point of contact.Consulting with other departments about customer issues.Making clear and concise notes in a timely manner after calls to ensure that the company knew what action had been taken.Handling complaints from customers and resolving the issues at the first instance.

Leeds

Accountable in a multi-faceted role with the primary remit to support Drivers and the delivery operation.Overseeing the accurate completion of daily reports and distributing to peers and management as required.Liaising with Drivers about any aspect of a delivery. Ensuring a timely and accurate response to mitigate any disruption to the transport operation.Handling enquiries over various mediums whilst working towards the achievement of service levels.

Linthwaite

Supporting a project concerned with the electronic archiving of medical licences. Utilising specialist systems and entering data per format and content requirements.Scanning documents within relevant archives. Moreover, creating various documents per quality standards and reference point requirements.

Accountable in a customer-facing role as part of a contact centre environment. Providing general advice about products and services offered as well managing account information.Ensuring the achievement of various service levels including call count, productivity and customer satisfaction. Providing insight to management and peers as to how department objectives can be met.Utilising various systems whilst ensuring all entries are made per content requirements. Following data protection guidelines at all times, particularly when handling personal information.Handling customer complaints with tact and diplomacy and where required following escalation channels.

Sage Line 50

An entry course in SAGE Line 50. This covered bank reconciliation, data entry, taking payments in cheques and cash,making payments in cash.

Business And Administration, Achived

An on line course that looked at the many roles that is in this field. I looked at budgets,events,administrative roles, organisational.

Level Two With Distinction Customer Service, Customer Service Support/Call Center/Teleservice Operation, Distinction

Short course completed on the request of my employer. I was taught how to deliver good service on the phone.

Level Two In Mircosoft Applications, Passed

A short course in Microsoft Office applications including Word, Excel, PowerPoint and Outlook

Level Two In Adult Numeracy

Equivalent to a C in GCSE Maths.

Gcse

English Language- C Science Double Award-CC Religious Education-B