Retail floor management of sales staff and day-to-day operations ensuring a consistent customer experience while exceeding sales goals. Responsible for receiving products into store point-of-sale systems, managing outgoing shipments, stocking inventory and completing cycle counts, processing returns, and fulfilling online customer orders.

Worked with customers and the team to ensure each customer received a unique customer experience from the sales floor to check out while learning the details of each shoe, apparel item, and accessory in the store. Helped with the organization and operation of the store, including everything from restocking to bartending and managing general cleanliness.

Partnered with Morgan CARES (Community-Aligned REsearch Solutions), and community and academic leaders, to increase awareness and understanding of community health disparities surrounding housing, food security, physical and mental health, vocational training, etc.As part of the Community Award Program, reviewed applications for grant funding for small seed initiatives intended to support community-campus collaborations.

Joined Cross Street Partners’ efforts to rebuild the East Baltimore community through the vibrant urban mixed-use Center for Neighborhood Integration (CNI) space. Spearheaded research to provide insight into East Batimore’s community resources, partners, and offerings by creating an interactive and exhaustive map for community members and neighbors - https://www.hoen.co/neighborhood

Worked with and actively listened to customers in two retail locations to ensure proper and unique fitting of footwear, apparel, and accessories, while being proactive in learning the details of each shoe, apparel item, and accessory in the store.

Founder & photographer for custom photo letter art charitable organization ~ a fundraising vehicle for domestic & international service. Established in 2018 with year-over-year growth and impact.Responsible for website, photography, design, editing, custom frame manufacturing, delivery, and marketing.

Embarked on a 23-day outdoor leadership excursion in the Colorado Rockies as part of a 10-person team. With a focus on alpine backpacking and rock climbing, we became proficient in map navigation, survival, backcountry cooking, solo expeditions, and decision-making in a group-led environment. The Sangre de Cristo Mountains provided the ultimate opportunity to challenge oneself physically, mentally and emotionally with a foundation of character, leadership, and service.

As a counselor at Kraft YMCA's Camp G.R.A.C.E, I assisted campers w/ Autism and Pervasive Developmental Disorders (PDD), offering communication & social skill training to help in areas of growth, recognition, achievement, character & encouragement.