Keenan Powell Email and Phone Number

Rapid Ticket Resolution: Successfully resolved a high volume of IT support tickets, including tasks related to onboarding, Okta lockouts, and project initiatives, demonstrating a strong ability to adapt to new challenges quickly.Project Management: Spearheaded projects related to asset management, Oomnitza, and the enhancement of onboarding processes, showcasing strong organizational skills and the capacity to lead cross-functional teams effectively.Collaboration: Actively… Show more Rapid Ticket Resolution: Successfully resolved a high volume of IT support tickets, including tasks related to onboarding, Okta lockouts, and project initiatives, demonstrating a strong ability to adapt to new challenges quickly.Project Management: Spearheaded projects related to asset management, Oomnitza, and the enhancement of onboarding processes, showcasing strong organizational skills and the capacity to lead cross-functional teams effectively.Collaboration: Actively collaborated with team members to streamline onboarding processes, provide solutions to issues, and drive the success of the IT team as a whole.Technical Expertise: Displayed proficiency in various IT tools and applications, including JAMF, Okta, 1Password, and Slack, contributing to the smooth operation of IT services.Continuous Improvement: Implemented improvements in asset management, identified actionable items from IT Onboarding Survey responses, and actively worked on reducing inefficiencies in IT operations.Leadership: Showed leadership potential by leading certain meetings and taking ownership of projects within the IT department.Problem Solving: Demonstrated a strong problem-solving ability by finding solutions to complex IT issues and contributing to the enhancement of operational efficiency. Show less

- Ensure high levels of customer service and satisfaction, integrity, and compliance with SIS and client policies and values. Respond in a timely manner to emergency events, issues, staffing deficiencies, and client requests- Access control by assisting in access badge creation, employee escorts, lockouts, and any other security related matters- Develop, implement, and audit programs that assist the client to ensure technical competency is attained and maintained with the client’s… Show more - Ensure high levels of customer service and satisfaction, integrity, and compliance with SIS and client policies and values. Respond in a timely manner to emergency events, issues, staffing deficiencies, and client requests- Access control by assisting in access badge creation, employee escorts, lockouts, and any other security related matters- Develop, implement, and audit programs that assist the client to ensure technical competency is attained and maintained with the client’s physical security and safety operations- Maintain close coordination, planning, communication, and regular direct liaison with the client’s Global Security and Safety management around all aspects of physical security, safety, risk management, special events and special projects Show less

Serviced, installed, and repaired doors and access systems.

Provided physical security, customer service, and access control functions.

Provided consistent high quality in the preparation of drinks and brewing of coffee and tea.