Answered phone calls and emails from customers with various technical problems, from setting up new users in Azure and Active Directory environments, setting permissions on network shares, configuring VPNs, setting up printers and other devices, increasing the security of clients, and troubleshooting backup errors in Azure AD.Go onsite to clients to set up new computers for onboarded employees. Involved in setting up hybrid joined and Entra joined systems and pushing out compliance and other group policies.

Learning Autopsy, FTK Imager, and Foremost to investigate a USB drive for deleted information.Leading weekly meetings with 12 members with the help of personally selected research leads to complete the project objective.Helping organize and participate in meetings and workshops for general club members. Helping troubleshoot any issues attending members may have during workshops.

Used Microsoft Sentinel to provide live response for a trojan malware threat that slipped past initial defenses.Installed and configured Sysmon on Sentinel in an Azure virtual machine to log events.Worked with other researchers who were using Yara, Snort, and Velociraptor to simulate a SOC workenvironment.

Advocated for customers and reported on observed areas for product or service improvement.Served as point of contact for customers and worked to resolve shipping, computer, and packaging issues.Was relied on for all computer-related issues and other IT work. Fixed/set up printers, new computers, installed software and hardware, and relayed instructions to other coworkers on how to use new systems.