Keenan Wright Email & Phone Number

Washington, District Of Columbia, United States

Oversee and assist clients with their financial stability through the use of insurance products. Licensed in North Carolina for Health, Long Term Care, Life Insurance, and Annuity. Contracted with multiple top rated insurance carriers Identify needs of customer and market appropriate products and services Directly interact with the general and financial management professionals for the establishment of policies and procedures

Enforces policies of the company and the Federal Railroad Administration Safety Regulations. Supervises the day-to-day operation of all trains within the territory to include hiring, discipline and termination of staff. Schedules preventative and necessary maintenance, completes accident reports and communicates with customers to ensure proper switching of rail cars and relays orders to locomotive engineer and train crews. Managed a district that covered over 85 miles of railroad… Show more Enforces policies of the company and the Federal Railroad Administration Safety Regulations. Supervises the day-to-day operation of all trains within the territory to include hiring, discipline and termination of staff. Schedules preventative and necessary maintenance, completes accident reports and communicates with customers to ensure proper switching of rail cars and relays orders to locomotive engineer and train crews. Managed a district that covered over 85 miles of railroad tracks over Virginia and North CarolinaManaged team of over 140 employees between multiple districtsLed regular stand-up meetings, events and continuous improvement projects with measurable goalsDiligently maintained safety and quality standards as regulated by the Federal Railroad Administration and the Environmental Protection AgencyManaged over 16 different customer account ranging from chemical plants to coal operated power plantsInteracted with customers to follow-up on shipping statuses and expedited orders improvement of complex logistics programs Show less

Plan, control and manage track freight distribution and loads, removes defective cars. Receive train orders from the dispatcher, which includes listing of cargo or passengers, routes and scheduled stops. Inspects train cars, relays safety information issues to the train crew shift engineers for immediate repairs; oversees all railroad yard operations and completes all necessary paperwork, including arrival and departure times of scheduled stops. Managed a multiple central… Show more Plan, control and manage track freight distribution and loads, removes defective cars. Receive train orders from the dispatcher, which includes listing of cargo or passengers, routes and scheduled stops. Inspects train cars, relays safety information issues to the train crew shift engineers for immediate repairs; oversees all railroad yard operations and completes all necessary paperwork, including arrival and departure times of scheduled stops. Managed a multiple central railroad storage yards, that staged multimillion dollar shipments and equipmentAssisted with managing over 150 employees over three districtsManaged over 10 different customer accounts that covered three districtsInteracted with customers to follow-up on shipping statuses and expedited orders Show less

Performed multifaceted work duties while involved in several presentation preparation, data gathering, simulation, and statistical analysis projects. Collaborated with 8-10 professionals provided ideas, analysis, and vision for the corporation as a whole with an emphasis on Marketing and Transportation operations.Traveled Norfolk Southern's system network in order to gain exposure to various operating departmentsReceived professional training in leadership and communication… Show more Performed multifaceted work duties while involved in several presentation preparation, data gathering, simulation, and statistical analysis projects. Collaborated with 8-10 professionals provided ideas, analysis, and vision for the corporation as a whole with an emphasis on Marketing and Transportation operations.Traveled Norfolk Southern's system network in order to gain exposure to various operating departmentsReceived professional training in leadership and communication skills in conjunction with operations technical training Assisted with managing employees over multiple territoriesManaged day to day maintenance of way operations in various territoriesTrained in multiple departments ranging from customer service to marketingShadowed multiple operations supervisors and management team in the Network and Service Management department Show less

Worked in the Fraud Department of a major call center for DirectTV. Responsible for contacting account holders, examining account activity, and conducting research using various tools and websites in order to mitigate loss and manage risk.Maintained up-to-date knowledge of policies regarding payments, returns and exchangesPrevented losses using awareness, attention to detail, and integrityManaged quality communication, customer support, and product representation for each… Show more Worked in the Fraud Department of a major call center for DirectTV. Responsible for contacting account holders, examining account activity, and conducting research using various tools and websites in order to mitigate loss and manage risk.Maintained up-to-date knowledge of policies regarding payments, returns and exchangesPrevented losses using awareness, attention to detail, and integrityManaged quality communication, customer support, and product representation for each clientMaintained confidentiality of bank records and client informationContinually monitor cases to identify trends and notify management of information gleaned from that activityCommunicate effectively and concisely with all parties in pursuit of resolution on cases in written form (when required) without spelling or grammatical errors and verbally interacting (when required) on a professional and mature level even in adverse situations Show less