Leading the technology heroes at WHEDA. Delivering a customer first experience, service excellence and forward-thinking solutions to our internal and external customers.

Providing leadership to and managing the Systems Management section, 12-18 direct reports. A broad range of technologies including Development; Cloud services; Active Directory; Oracle; Desktop; Change Management; Release Management; Business Intelligence; Web Development; SharePoint and many others. Providing strategic and tactical leadership to the technology environments.Temporary assignment to Director for Technology Services. Leading the enterprise technology services through high profile changes, delivering services, and executing on strategic and tactical objectives. Participation in Agency CIO Steering Committee, IT Directors Council, and many other State of Wisconsin leadership groups. Managed all supervisors, and indirect reports (50+) within bureau.- Delivered multiple high impact projects improving employee productivity with:- Office 365 and Windows Upgrades rollouts, under expected costs, ahead of schedule- Multiple enterprise core infrastructure systems upgrade projects with 0% downtime- Reduced device diversity by approximately 20%, while increasing options and flexibility- Leading Platform Modernization program for all development environments- Implemented DevOps, Azure – Cloud Based- Integrated Change Management processes- Architecting and implementing long term strategic objectives- Implementing standardized testing units and protocols for Application Management- Accelerated infrastructure improvements:- Wireless infrastructure quadrupled in central office- Adoption of technical development processes and methodologies- Championed web presence initiative- Steering team committee for multiple enterprise projects- Formalized implementation of Change Management- Enhanced ITIL v3 execution to entire agency- Improved operational efficiencies by over 25% by enhancing services, while maintaining current staffing- Driving major technology implementations and adoptions, including cloud services, storage solutions and others.

The technical, operations-centered expert responsible for leading the Bureau of Technology Services in providing excellent customer service to internal and external customers.3 Direct reports, 50-60 indirect. $22M annual budget. Provide leadership to the management team and their staff in the design, development, release and maintenance of technology systems and services for all enterprise business functions. Providing a reliable technology infrastructure, managing daily information technology operations, advising the department on technology policies, supporting the department’s applications development, and taking a leadership role in major department-wide information and technology projects. Temporary assignment, held position from November 2016 to December 2016 in addition to this.

Supporting the enterprise environment - managing service offerings to the State of Wisconsin including: IIS; FTP; Citrix; SharePoint; EDBS; Web Analytics; Enterprise Search; TFS; SSRS.From technical architecture and support through to service design, billing and delivery. Providing recommendations; delivering solutions, and meeting customer needs state-wide.+ Wide ranged and diverse technical assessments, leading to systems recommendations for leadership to assess.+ Made multiple recommendations to improve team performance and effectiveness through process and software. + Team lead for Agency Integration efforts for Department of Revenue and Department of Transportation.+ Architected State-wide SharePoint environment (50k users)+ Architected State-wide Team Foundation Server environment+ Many systems implementations and upgrades including but not limited to: Adobe Connect, Business Objects, SSRS, SSAS and many others.

Provided strategic IT leadership and mentoring to staff of six technical support specialists across multiple sites. Set direction for supporting company’s IT needs and defined key policies and best practices throughout company’s growth from $10M to $500M in sales & 15x in staff. Led project management to spur ongoing improvements and cost savings across IT infrastructure, implementing and leveraging Six Sigma and ITIL methodologies.Steered budgeting and forecasting for $1.5M spend. Ensured 24-hour support for all technical issues. Handled all vendor relations on global, national, and local level. Provided company-wide training as needed. Served on IT Security team that assessed impacts and solutions to all IT security concerns. Acted as liaison to Amazon during implementation of cross-company standards and initiatives. - Promoted to Infrastructure Manager 1 year after hiring.- Eliminated 40% of overall trouble tickets and reduced time to close to 2.5-hour average from 1 business day.- Positioned technical support to meet or surpass SLA for more than 99.5% of tickets with top quality and service.- Minimized project costs by up to 30% through strong negotiations with vendors.- Elevated user efficiency of New York office, reducing bandwidth and increasing productivity via terminal services.- Created new hire and onboarding process to improve user experience and shorten time to effectivity within IT.- Dramatically cut down time for computer installs and streamlined software installation processes by implementing Altiris imaging and software distribution.- Led successful implementation of cloud based Global ACD Call Center, and upgraded systems, servers, and hardware within existing call center- Implemented business critical technologies: Exchange, SharePoint, eGain chat software, VPN, Creative Suite, Symantec Endpoint, MS Office, Windows Vista, and Windows 7 Enterprise.- Architected infrastructure for new large warehouse and new office in New York.

Piloted startup of helpdesk team and received rapid promotion to Infrastructure Manager. Delivered all technical support across all systems, including desktops, PCs, Macs, Email, Anti-Virus, and Firewalls. Deployed backup systems, Certificate Services, Group Policies, Domain Controllers, File servers, network policies, login scripts, and data management.

Computer Professionals was a successful small IT service business providing total solutions to local companies - retail, financial, manufacturing. Company closed 2006.Acted as a technical consultant to many local businesses, performing systems and project work. Many projects - from installation and configuration of point of sale, to small network configuration, troubleshooting, and offering IT solutions based on need and budget requirements.

BT Syntegra is the consulting arm of British Telecom (one of the largest companies in Europe), providing outsourced IT services to a range of industry sectors. Successfully managed 9 different schools, and their entire IT infrastructure - from classroom computers (PCs and Macs) to WAN and LAN. Implemented OS upgrades, systems performance, software rollouts, network management and maintenance, consulting with other school districts. Demonstrated ability, drive and determination to resolve many problems. A very high pressure position, that effectively supported over 9000 students (aged 6-17), and 3500 computers.Various contracts

Contract Position. Technical projects.- Implemented several large scale software rollouts, upgrades and systems including multi site.- Was looked upon to lead teams when needed, and was one of 2 engineers handpicked from over 20 to close out projects with clients.- Frequently demonstrated skills and experience to resolve problems, mostly in a 2nd and 3rd tier capacity.- Often used as a positive example to others. Mentored new consultants on business process and expectation, requirements, protocols and procedures.

Contract Position. Technical projects.- Implemented several large scale software rollouts, upgrades and systems including multi site.- Was looked upon to lead teams when needed, and was one of 2 engineers handpicked from over 20 to close out projects with clients.- Frequently demonstrated skills and experience to resolve problems, mostly in a 2nd and 3rd tier capacity.- Often used as a positive example to others. Mentored new consultants on business process and expectation, requirements, protocols and procedures.

Contract Position. Technical projects.

Contract Position. Technical projects.

Worked in a technical support and consulting role with all of these above companies - successfully implementing large scale software rollouts, upgrades and systems. Cultivated excellent working relationships in many varied environments, was looked upon to lead teams when needed, and was one of 2 handpicked engineers from a team of over 20 to close out projects with clients. Frequently demonstrated skills and experience to resolve problems for major clients - mostly in a 2nd level support capacity. My work was used as an example to other consultants of what was expected along with mentoring new consultants on business expectations, requirements and protocols. Provided varied consulting - from website to database design, and support.

Second and third-tier support role, interfacing directly with senior IT leadership and end users at largest Halliburton sites in UK, totaling 10+ local offices and buildings and 4 remote engineering sites. Uncovered issues and potential solutions to mitigate various systems problems. Played key role in decision making in response to key issues. Ensured consistent, top-tier support provided to all remote facilities including boats, oil rigs, and offshore facilities across South America, Europe, and Australia.• Demonstrated rich talent for connecting, engaging with, and supporting a broad scope of end users, from executive-level to hands-on staff, such as welders.

Altor PLC is a medium sized IT consulting firm, based out of Aberdeen and Glasgow (Scotland), servicing all client levels - from individuals to businesses. Services offered include project management and implementation.- Successfully planned and implemented multiple projects to many different clients – software rollouts to systems upgrades and outsourced third level technical support. - Frequently displayed professionalism, ability, and successfully projected a can do attitude, which won many new clients and jobs.- Environments included Windows NT, Office, many applications including CAD, Engineering.

Kvaerner FSSL is the world leader in subsea control systems. They make subsea controls for every oil and gas company. The product is built from the ground up, including hardware and software, and implementation on boats, oil rigs, refineries.- Designed, developed and coded test subsea control systems software. - Met with clients to assess needs, represented the test team for factory acceptance and user acceptance testing prior to hard installation. - Worked with many areas of the business, developing and driving relationships with developers, hardware engineers, software engineers, quality assurance, project managers and planners.