Michael Burns Email & Phone Number

San Francisco Bay Area

Santa Rosa, CA

Supply full range of IT services, including network management and security, IT strategy, planning, implementation, and support for healthcare, winery, and small businesses across the Bay Area. Specializing in “one shot” assessments and turnaround engagements.

Petaluma, CA

Manage the infrastructure of a hosted eClinicalWorks electronic medical records environment, shared by a non-profit coalition of 17 health centers across 4 counties. Focus on restoring and maintaining system integrity, and transitioning hosting to vendor and self managed environments. In addition to engineering, provide HIPAA guidance, vendor management.

Provide technology expertise to small businesses looking to grow, upgrade, or simply resolve impending issues. Focus is on the client's ability to run their business, using simple, value-driven approaches that minimize future complications.

San Ramon, CA

Migrated highly secure credit card settlement system from an IBM mainframe to a Windows runtime for a Fortune 500 energy provider. Roles involve architecture, implementation,security management and remediation of PCI, CIS, and internal policies and standards, system performance and reliability, change management, business continuity, and solutions.

Maintained an 85 user, 23 server office for a top-ten international law firm. Responsibilities included project planning, evaluation, testing, implementation, change control, and support of switches, routers, remote access, servers, and PBX. Absorbed Litigation Support role, creating databases of external data and advising lawyers in discovery.

Provided infrastructure management and lead implementation projects for 96 sites and 12,000 users of one of the largest non-profit healthcare organizations in the United States.

Provided technical project management and Windows and Unix systems management of the Cerner Millennium clinical application for 600 clients in three consistently top-ranked hospitals. Duties included proposals, planning, evaluation, systems and network management, deployment, training, and levels I-II-III support.

Contributed to end-user problem resolutions as a lead technical analyst of a central customer service center for 10,000 users of northern Illinois' primary electricity utility.

Performed systems management with Novell GroupWise and NetWare, Apple Mac OS, and IBM OS/2 for an international auto parts manufacturer.

Deployed NT/NetWare PC configurations and provided levels I-II-III and MAC support for a 15,000 user aerospace and defense contractor. Created extensive documentation for end-users.