Hugh Lee Email & Phone Number

Newport News, Va, Us

United States

Managed IT and communication systems for over 1,600 users across multiple departments, ensuring secure, reliable, and uninterrupted operations critical to mission success. Utilized enterprise-level ticketing systems (Army Enterprise Service Desk) to log, track, and resolve service requests related to hardware, software, and user accounts, consistently achieving an average resolution time of less than 24 hours. Administered Active Directory, creating, managing, and troubleshooting user profiles, group policies, and permissions to maintain system integrity and compliance with organizational security standards.Delivered exceptional customer service by addressing user issues quickly and efficiently, enhancing satisfaction and reducing operational downtime. Supervised and trained a team of technicians, ensuring 100% operational readiness of IT and communication assets valued at over $2 million. Conducted preventive maintenance and system diagnostics on IT infrastructure, including network devices, computers, and secure communication tools, reducing system downtime by 20%. Implemented end-user training on software applications and troubleshooting techniques, improving productivity and reducing repeat issues by 30%. Streamlined incident and service request workflows, achieving a 15% improvement in resolution times through effective task prioritization and ticketing system optimization.

Brooklyn, New York, United States

Selected for a competitive cybersecurity training program that provided hands-on experience in systems analysis, information security protocols, and cyber threat frameworks. Conducted vulnerability assessments to safeguard enterprise infrastructure, identifying potential risks and implementing solutions to mitigate them. Gained practical expertise in managing and securing network environments, including configuring firewalls, monitoring traffic, and applying advanced security measures to prevent unauthorized access.Collaborated with industry-standard cybersecurity frameworks, such as NIST and ISO 27001, to ensure systems met compliance requirements. Contributed to the development of organizational security policies and procedures, enhancing the overall security posture. Participated in simulated cyber-attack scenarios, strengthening incident response capabilities and preparing detailed reports for senior management to support strategic decision-making.

Suwanee, Georgia, United States

Successfully built and managed a thriving martial arts business, overseeing all aspects of operations, IT infrastructure, marketing, and customer engagement. Designed and implemented IT systems to streamline operations and enhance efficiency, including integrating software for customer management, payments, and scheduling. Developed and executed a digital marketing strategy, driving an 80% increase in website traffic and achieving 200% revenue growth through targeted SEO initiatives and enhanced brand visibility.Adapted to challenges during the COVID-19 pandemic by implementing innovative solutions, such as outdoor training environments and strict safety protocols, which earned the facility recognition as the 2021 Best of Gwinnett. Fostered strong community engagement through partnerships with local schools and volunteer programs, increasing student employment opportunities by 50%. Delivered exceptional customer service, resulting in a 100% 5-star Google review rating and a loyal customer base.

Suwanee, Georgia, United States

Oversaw IT infrastructure, marketing, and operations, driving efficiency and business growth. Designed and maintained IT systems to ensure secure, seamless, and reliable operations. Spearheaded digital marketing strategies that boosted brand visibility and significantly increased customer engagement, contributing to substantial revenue growth.Streamlined operational workflows to enhance efficiency across departments, while effectively managing budgets and resource allocation to support sustainable growth. Led and trained cross-functional teams, fostering collaboration and alignment with organizational goals. Built and maintained strong customer relationships, ensuring exceptional satisfaction and loyalty through outstanding service and targeted marketing efforts.

United States

Conducted inspections and quality control assessments, ensuring compliance with industry standards. Identified risks and implemented solutions, improving product integrity. Streamlined workflows to enhance efficiency, increasing output and reducing error rates. Utilized data analytics to monitor trends and recommend corrective actions, optimizing quality and minimizing downtime. Collaborated with teams and auditors to ensure adherence to quality measures and maintained detailed records for reporting.

South Korea

Spearheaded an accelerated Taekwondo training program for 1,000+ soldiers, reducing Black Belt achievement time from 3 years to 6 months and enhancing unit readiness. Streamlined the curriculum, cutting training time and costs, which contributed to the unit’s recognition as the best combat unit. Provided 1-on-1 coaching to improve individual performance and unit cohesion. The program earned top honors for combat effectiveness.

Master Of Science - Ms, Cybersecurity Technology, 4.0

Activities and Societies: President’s List Honoree: Awarded for achieving a 4.0 GPA during the program.Completed a comprehensive program.

Bachelor Of Business Administration - Bba, Business Administration And Management, General