Gaining experience whilst re skilling . Life long learner. Love of figures, AATQB with AAT and MIAB with IAB.

Business closed down after 8 weeks.

Recently appointed to this position of Personal Banking Advisor.Currently working through 7 weeks training programme to attain competent status.Llyods vision of being the best bank by changing the banking feeling for customers by keeping it simple is very appealing to me, and I hope to play a strong part in the succes of this vision.

Helping service and Sales at Hall oad B and Q, Helping to achieve excellent customer satisfaction. Tiling / Flooring / Showrooms

Employed with Norwich Union, now Aviva for ten years.Initial work being that of a customer service representative dealing with Financial advisors and Policy holders. Seconded to various other posts from Quality monitor, and Trainee Team Manger and finally as a system thinking expert, whereby myself and a colleague for two years, trained out a new way of working to the whole of the life side of the buisness, achieving great results, whilst feeding back to and liasing with key stakeholders within the business. The aim of driving out all non value work that came into the business, and helping to streamline processes with the help of vanguard I left the company due to family commitments and the birth of two more children .

After extensive training on various types of mortgages and then the one account, employed as one account representative, inbound direct sales calls. Position required me to help customers understand the features and benefits of the one account and if they were eligible, begin the process of setting up the account for them. Strong team player skills.

Trained on all mortgage accounts and the flexible mortgage and passedaccreditationsWorked as part of large sales teamStudied and passed life insurance exams for the positionSold all types of one account mortgages and used in house systems for management

Achieved top band status within three month periodAssisted the increase in sales of publications right across the companyUtilised and maximised in house systems to achieve top sales resultsAssisted in helping train new and not so experienced staff

Weekend supervisor of delicatessen counterTrainer for new staffIn charge of new lines promotions on the counters.