Senior Project Director for change management, communications and training programs. -Lead teams of Certified Change Practitioners, project managers and learning professionals, specializing in strategic communications, user adoption, performance improvement, instructional design, and training.-Develop system and process improvement course materials and documentation.-Organizational change management (OCM) and training lead consultant for SAP SuccessFactors Recruiting and Onboarding.-Expertise in Training-the-Trainer program development and execution.-Experience in healthcare, finance, and manufacturing industries and academia.-Expert in the ADKAR Model for change management and the ADDIE Model for instructional design.-Certified DISC behavioral assessment facilitator and Emotional Intelligence Coach (EQi 2.0).-Former board member, Association of Change Management Professionals (ACMP) Atlanta.

-Lead the training program for a global initiative to reengineer business processes and implement SAP in over 9 countries and across 5,000 end-users in a global organization.-Implement the training strategy and train-the-trainer approach to ensure effective end-user adoption.-Design and implement course to teach effective training techniques to SMEs in US and Germany.-Design and manage documentation process for training materials as well as translations.-Develop training evaluation program to assess performance and determine user readiness in preparation for go-live.-Influence decision-making and strategic planning by incorporating best industry practices and effective adult learning principles.-Change agent and trainer for corporate change management programs.-Lead development of scenario-based courses to reinforce understanding and adoption of business process changes.

Design, implement and manage Lean and Six Sigma courses within the Operational Excellence department. Develop and conduct skills and training needs assessments. Manage learning transfer through effective work performance assessments. Advocate for a culture of excellence and learning within the organization.

Department: English, Technical Communications and Media Arts (ETCMA)Course: Proposal Writing (Hybrid), Summer 2008, 2010, 2011, 2012, 2013; Fall 2009, 2013Course: Technical Writing (Online), Fall 2012, 2013- Incorporated global learning methods suitable for a culturally diverse audience in support of SPSU's international partnership with China.- Analyzed knowledge gaps and technical skills needed to successfully present, write and edit documents.- Prepared learning objectives that reflect the required performance outcome.- Followed ADDIE instructional design practices to create instructional content that meets learning objectives.-Implemented course materials as well as conduct formative and summative evaluations.

-Responsible for positioning the firm’s six primary service offerings and managing market share in the public health, medical, environmental and energy industries-Develop business proposals from concept to completion in support of the business development process to include research, writing, editing, and production management-Manage six key accounts in four industries--temporary staffing, public health, medical laboratory management and military base operations--strategically developing proposals in response to RFPs, RFI, RFQ, and sources sought-Write technical, management, past performance, and pricing narratives as needed-Coordinate with financial and cost SMEs to highlight cost-value balance-Manage kick-off and team review meetings in support of the proposal develop process -Design, develop, implement and evaluate proposals processes to ensure compliance and quality-Maintain in-depth knowledge of IDIQ, GSA, BPA, MATOC, and TAPS contract vehicles-Help clients identify value propositions and appropriate messaging for proposals that highlight unique offerings and differentiators-Develop and maintain RFP/RFI response database-Execute the firm’s marketing communications strategy-Identify new markets and organic growth opportunities -Develop and manage relationships with clients and strategic teaming partners-Edit technical documents for grammar, content accuracy, consistency, and Section 508 compliance-Manage project budgets, team of independent consultants, and allocations of resources

-Provided marketing services within the Consumer Packaging division to include full proposal development, promotions and communications management -Developed proposal documents in response to RFPs and RFIs submitted by sales associates-Strategically incorporated value messaging and value-add services into proposal documents -Wrote and edited proposals to ensure compliance with RFP requirements -Maintained proposal response database-Responded to requests from sales team for company data-Lead projects to develop marketing collateral for brand promotions-Produced Consumer Packaging division’s quarterly newsletter-Obtained Six Sigma Green Belt Certification -Managed Customer Service Excellence project

-Developed Proposal Department to include processes, databases, and management system-Managed an average of four (4) large response documents per month in debt recovery industry-Managed multiple response documents (RFPs, RFIs, SOQs, Questionnaires, and information security documents) within tight timeframes-Developed work plans and milestones to comply with industry demands-Worked with operations managers and other SMEs to compile and write proposal responses -Proofread and edited proposals to ensure consistency and continuity-Managed production, assembly and shipping of final proposal-Trained sales team on the proposal development processes and systems-Developed marketing concepts and sales collateral-Developed work plans, timelines and action plans-Ensured compliance with proposal writing guidelines and formats-Executed knowledge and competence of Pragmatech RFP Machine software

Awarded an Interpersonnel Agreement (IPA) contract for 8 years to conduct research, develop technical reports, and promote environmental health. Details of assignments included:Proposal Process and Compliance Manager: VT Griffin (4/05 –3/06)-Developed corrective actions to ensure quality and timely submissions-Performed compliance edits for grammar, layout, content, and graphic quality-Managed proposal development and production processes by tracking milestone-Developed training programs for new processes and continuous improvement-Wrote past performance and technical sections of proposal as needed-Managed ISO 9001 compliance within BD DepartmentResearch Associate/Technical Writer: U.S. Army Center for Health Promotion and Preventive Medicine (CHPPM) (8/03 – 5/05)-Member of Army Public Involvement Workgroup in support of the Army Environmental Strategy-Assisted development of program to train Public Affairs Officers in Risk Communication-Identified Army procedures for managing fires on ranges with unexploded ordnances-Identified occupational health concerns with fires on ranges with unexploded ordnances-Developed, wrote, and edited copy for various reports and briefsProject Manager: U.S. Army Environmental Policy Institute (6/98 – 7/03)-SME for environmental and occupational health activities, risk communication and public involvement-Analyzed federal environmental laws such as RCRA and CERCLA also DOD and Army policies for public involvement requirements-Wrote memos, documents, presentations, and white papers -Developed impact statements concerning contaminants on military training ranges-Assisted with coordination of Army Environmental Justice Strategy -Assisted development of DOD’s American Indian Cultural Communications Course -Served as liaison for environmental health initiatives to EPA, ATSDR, CDC and CHPPM-Edited quarterly newsletter, ‘Environmentally Speaking’

-Performed batch studies -Synthesized various zeolites and other molecular sieves-Performed dilutions of chemical solutions for experiments-Prepared reports and present research-Contributed to two (2) publications:Dongyuan Zhao, Keera Cleare, Crystal Oliver, Conrad Ingram, Deborah Cook, Rosemarie Szostak, Larry Kevan. Characteristics of the Synthetic Heulandite-Clinoptilolite Family of Zeolites. Microporous and Mesoporous Materials. 21 (1998) 371-379.C.W. Ingram, M.M. Smith, D.A. Cook, K. Cleare, C.D. Parker and R. Szostak. Zeolite Shape Selectivity in the Uptake of Heavy and Radioactive Metals in Soils. International Topical Meeting on Nuclear and Hazardous Waste Management Spectrum '96. (1996). 1098-1105.