Keerthana Dronamraju Email & Phone Number

San Francisco Bay Area

Oversee the entire customer lifecycle post-sale, focusing on smooth onboarding,continuous engagement, and a positive experience through the filing process.Act as the first point of contact for non-legal customer inquiries, ensuring timely and accurate responses.Identify key customer success metrics and track those metrics to identify trends and address any issues proactively.

United States

• Responded to customer queries, resolving tickets promptly to ensure client satisfaction and smooth platform usage.• Assisted clients with onboarding to the platform, providing step-by-step guidance and addressing any challenges during the setup process.• Troubleshoot customer-reported issues, collaborating with internal teams to resolve technical problems efficiently and minimize disruptions.• Provided proactive support by addressing recurring questions, sharing best practices, and ensuring clients maximize the value of the platform.

San Francisco Bay Area

• Pioneered end-to-end customer lifecycle management for a smart meeting note platform.• Orchestrated impactful kick-off, partnership planning and contract renewals.• Led end-to-end customer lifecycle, optimizing kick-off, planning, and renewals. • Transitioned mid-size companies to freemium model, resulting in a 30% subscription increase. • Monitored and capitalized on customer issues for enhanced revenue opportunities. • Advocated for customers, conveying feedback to cross-functional teams. • Spearheaded onboarding, training, and inquiry management. • Achieved 20% improvement in customer retention through proactive issue resolution.

Vizag

Conducted thorough testing of Bluetooth chips integrated into the real-time train tracking system for Indian Railways, contributing to the enhancement of operational efficiency. Executed rigorous performance testing to assess the reliability and stability of the Bluetooth chipset under varying conditions, ensuring seamless connectivity and minimal data loss.Collaborated closely with the development team to simulate real-world scenarios and validate the Bluetooth chipset's responsiveness and accuracy in capturing train location data.Documented and analyzed test results, identifying any anomalies or inconsistencies and providing valuable insights for further refinement of the Bluetooth chipset's performance.

Hyderabad Area, India

Design of data acquisition module using FPGA so as to control the line voltage/ current signals. Synthesis and simulations have been performed using MODELSIM and Xilinx ISE tools using Verilog as the HDL. The module is responsible for calculating the frequency of the generator system so as to maintain the V/f ratio relatively constant over a long period of time. Also designed a sub-module to sense changes in the frequency and to control the large fluctuations. A PWM module has also been developed so as to fire the thyristor gating cards so as to control the power delivered to the grids by the generator. The entire module has been developed in Verilog and has been successfully tested using SPARTAN 6 FPGA from the Xilinx family.

Hyderabad Area, India

-Volunteered at a NGO called Helping Hands for Poor. -Took active part in social activities ranging from distributing clothes and books to starting of empowerment schemes at several villages. -Worked on strategies to implement the concept of Model Village development.

Hyderabad Area, India

Responsible for creating customized training materials to make classrooms engaging and fun.Trained a class of girls from the low income community in English and Life-skills.

Master Of Science - Ms, Computer Science, 3.4

Specializing in Interactive Intelligence. Relevant Courses : - Machine Learning - Knowledge Based AI - Human Computer Interaction - Global.

Master Of Technology - Mtech, Vlsi, 3.5

Relevant courses - Analog IC Design - Digital IC Design - Digital System Design - VLSI Technology - Semi Conductor Devices Adept.

Bachelor Of Technology - Btech, Electrical, Electronics And Communications Engineering