Developing and implementing strategies to improve customer satisfaction and increase efficiency.Leading a team and providing them coaching and mentoring to help them reach their full potentialDevelop and maintain working relationships with vendors and customersActs on improvement areas identified in projects or other relevant processes and drives higher levelof process maturity.Communicates status of the project - good as well as bad, timely to the customer.Develops strategy by assimilating information that is available and by making decisions that are sensible to solve the problem.Working on Risk Management and Project Management.

Developed and implemented data quality checks that reduced errors in reports.Created dashboard that visually represented key business metrics in real-time, allowing for quick andinformed decision-making by managementWorked on scripts to automate system administration tasks, resulting in reduction in manual laborCollaborated with cross-functional teams to identify and resolve data-related issues, resulting inimprovement in data accuracyKeeping track of user requests and issues, major and minor upgrades, new feature training, systemoptimization, and help desk managementEscalating unresolved and major issues at the right time to vendors or the appropriate team.Providing guidance to the end users on the application features and its uses.Recognizes and visualizes a problem, breaks it down into smaller and simpler solvable parts to get agood understanding of the intricacies involved in it.Worked as Level 1, Level 2 and Level 3 support in different projects.Development of Plugins via Open shift and GitHubApplication Portfolio Management for various applications through Customer Application

Created dashboards for data analysis. Monitored system performance to proactively identify and resolve potential issues before affecting customers. Troubleshot and resolved 90% of application-level issues on the first contact.