Keerthana Shri Senthilnathan Email & Phone Number

Proactive and results-driven Operations and Digital Marketing professional with 9+ years of experience in driving customer-oriented success, implementing process improvements, and executing innovative brand awareness strategies. Skilled in retail management, customer service, team leadership, and social media marketing strategy. With a strong ability to manage multiple priorities and objectives, I have consistently achieved remarkable results in various operational roles within the retail and marketing industries.As the Founder and Operations Manager of a thriving digital clothing shop, I successfully curated and delivered premium silk saris and Indian wear to customers across North America, Europe, and Asia. By collaborating closely with wholesalers, designers, and packaging and shipping teams, I ensured a seamless customer experience and high levels of product satisfaction. Leading a team of 5 employees, I oversaw all aspects of the business, including finance, sales, marketing, and operations. Through strategic marketing initiatives such as leveraging influencers, social media ads, and sales promotions, I achieved a notable 17% increase in revenue and gained over 6K additional followers.In my role as an Operations Manager for a local jewellery business, I demonstrated strong financial acumen, sales expertise, and marketing prowess while managing operations across 3 stores. By implementing and optimizing standard operating procedures, I significantly elevated the jewellery shopping experience for customers, resulting in a remarkable doubling of sales within 16 months. Through effective leadership, I successfully recruited, trained, and managed a team of 11+ sales and customer care associates, ensuring uninterrupted customer service and consistent representation of the brand's values. By analyzing sales data and collaborating closely with vendors, merchandisers, store managers, and associates, I optimized store layouts, implemented impactful marketing campaigns, and achieved an outstanding 95% customer retention rate.If you are searching for a proactive and results-driven professional with expertise in operational excellence and digital marketing within the retail sectors, let's connect to explore potential opportunities.Operations Management, Digital Marketing, Customer-oriented Success, Process Improvement,Retail Management, Team Leadership, Social Media Marketing Strategy, Interpersonal Skills, Communication Skills, Sales Management, Marketing Management, Collaboration and teamwork, Standard Operating Procedures (SOP), Results-Driven Approach