Provide an excellent and efficient education sales service, from dealing with general educationenquiries and converting to sales, liaising with Admin on processing sales.● Provide information, advice, and guidance to prospective students and trainees.● Conduct initial screenings based on course entry requirements.● Complete pre-enrollment paperwork, including initial assessments and forms.● Send course brochures and welcome emails to applicants.● Update key… Show more Provide an excellent and efficient education sales service, from dealing with general educationenquiries and converting to sales, liaising with Admin on processing sales.● Provide information, advice, and guidance to prospective students and trainees.● Conduct initial screenings based on course entry requirements.● Complete pre-enrollment paperwork, including initial assessments and forms.● Send course brochures and welcome emails to applicants.● Update key information in the CRM (learner names, contact details, etc.).● Verify the accuracy and suitability of enrollment paperwork.● Follow up with applicants on their enrollment status.● Document learner withdrawals and reasons for withdrawal.● Generate leads from prospective learners and build partnerships with schools and organizations.● Collect databases from local sources and establish networks with recruitment companies and corporates.● Handle incoming calls persuasively to secure enrollments.● Make outbound calls to individuals who have expressed interest in courses.● Provide excellent customer service across a wide range of courses.● Attend webinars and events organized by the organization and encourage prospect attendance.● Support education sales managers on specific projects.● Adhere to protocols, participate in team meetings, and engage in conference calls.● Identify and undertake training and development for personal and business needs.● Willingness to undertake additional duties as required. Show less

● Answering any queries, complaints and requests quickly and effectively.● Efficiently resolve customer queries and complaints through calls, emails, and chat interactions.● Establish warm and friendly rapport whilst interacting with customers by phone.● Solve a wide range of incoming complaints to achieve customer satisfaction.● Work closely with other stakeholders to resolve queries/complaints in a timely manner.● Build rapport with customers through courteous and… Show more ● Answering any queries, complaints and requests quickly and effectively.● Efficiently resolve customer queries and complaints through calls, emails, and chat interactions.● Establish warm and friendly rapport whilst interacting with customers by phone.● Solve a wide range of incoming complaints to achieve customer satisfaction.● Work closely with other stakeholders to resolve queries/complaints in a timely manner.● Build rapport with customers through courteous and professional communications.● Share process improvement-related ideas.● Fully aware of all laws and regulations regarding data protection. Show less

● Managing the customer support department’s day-to-day functions.● Responding to escalated customer support issues & managing the customer support department’s day-to-day functions through calls & emails.● Communicating with customers through various channels, acknowledgingand resolving customer complaints.

● Quality checking of CATV networks.● Designing and drafting of CATV network files using Micro Station, Bentley, Comm, AutoCAD, MapInfo, and SpatialNet.● Technical support for various stages in HFC design.● Experience on design applications SpatialNET/AutoCAD● Experience with telecom network topology and customer connectivity technology