Hi, I'm Keerthi M, a Senior Technical Support Engineer at C R Infotech Pvt Ltd. I graduated from Bangalore University with a bachelor of computer applications degree in 2017.At C R Infotech Pvt Ltd, I manage user administration, computers, and groups, handle exchange server and O365 issues, monitor site alerts, configure VPN and RDP servers, and resolve level 1 issues of Salesforce and Ring DNA applications. I also manage the ticketing tool SDP and ensure incident handling under SLA matrix. I have gained proficiency in installing and configuring O365 applications and troubleshooting its issues.Before joining C R Infotech Pvt Ltd, I worked as a Technical Associate IT at Emeritus, where I provided IT support to around 2,000+ users globally. I also worked as a system analyst at Ecobiased Technologies, where I started my career and learned from a good team. I am passionate about cloud computing and I am pursuing AWS Solution Architect Associate level training to advance my skills and career. My goal is to work as a solution architect in AWS and collaborate with a diverse team. In my free time, I enjoy travelling and exploring new places. I am a quick grasper and I love to work in a challenging environment.
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Sr. System EngineerWellskyBengaluru, Ka, In
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Technical Support Engineer IiC R Infotech May 2023 - Nov 2024Bengaluru, Karnataka, India• Monitored alerts, impacting cloud infrastructure and facilitated problem resolution for complex cloud infrastructure issues by escalating critical issues as per the Escalation Matrix.• Expertise in Microsoft Entra, Microsoft Exchange, Microsoft Intune, On-prem AD, ADFS, DNS & DHCP management in Windows servers and configuration.• Effectively monitored cloud-based applications and successfully provided first level of support on PAAS or SAAS environment.• Function as Email Administrator and Microsoft Exchange Admin involved in rendering day to day on-call administration support.• Allocating licenses and providing access to various application such as Zoom, G-suit, Wrike, Slack, JIRA etc using SSO.• Providing Tier 1 support to issues of Salesforce and Ring DNA applications.• Managing Mailbox, Distribution Lists and shared mailbox creation on O365.• Analyze and identify the frequent issues of the week/month and provide training with workshops & documentation for troubleshooting. -
Technical Associate ItEmeritus Jan 2022 - May 2023Bangalore Urban, Karnataka, India• Managing User Administration and performance of networks, computer systems.• Provided support for clients in diverse environments with Azure AD (managed & federated/cloud-only & Hybrid/Multi-Tenant).• Supported in L2 and Datacenter Moves and Disaster recoveries on Microsoft Exchange.• Automating the tasks in MS Exchange with PowerShell, worked on Exchange 2010 to Exchange 2013 Migration & Hybrid Migration from Exchange 2016 to Exchange online.• Windows 10 Administration, and troubleshooting and Managing Ticketing Tool SDP (P1, P2. P3, P4) issues.• Assisted in network maintenance support and responded to outages during off-hour software deployments within established Service Level Agreements (SLAs).• Performing in JIRA and Confluence as an administrator, including creating projects, customizing workflows, and managing user access.• Provided technical support to customers, including troubleshooting hardware and software problems.• Developed and maintained technical documentation for software applications.• Handled customer complaints and escalated issues according to procedures. -
Information Technology Operations EngineerCovance India Pharmaceutical Services Private Limited Sep 2020 - Jan 2022Bangalore Urban, Karnataka, IndiaAt Covance, I work on addressing software and hardware issues of users and try to resolve it.- Giving IT support to around 10000 Users Global IT infrastructure at Client site. - Managing Ticketing Tool Service Now (P1, P2. P3, P4) issues.- Building and Deploying Laptops and RDC.- Handling Exchange Server related issues for the end users, -
System AnalystEcobiased Technologies Private Limited Nov 2018 - Jul 2020Bengaluru, Karnataka, India
Keerthi M Education Details
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Computer Science
Frequently Asked Questions about Keerthi M
What company does Keerthi M work for?
Keerthi M works for Wellsky
What is Keerthi M's role at the current company?
Keerthi M's current role is Sr. System Engineer.
What schools did Keerthi M attend?
Keerthi M attended Bangalore University, Bangalore University.
Who are Keerthi M's colleagues?
Keerthi M's colleagues are Mamta Nachnani (Mamta Kanjan), Jhansi K, Heather Walker, Alec Heying, Eric Coiner, Jeanie Honey, Chris Van Der Heide.
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