Keerthika M Email and Phone Number

• Ensuring user access compliance with industry standards.• Proficiency in working with Active Directory. Providing 24/7 support in critical production system.• Implementation of access control policies and procedures.• Expertise in managing user permissions and entitlements.• Responding to access-related security incidents.• Investigating and resolving unauthorized access issues• Generating access-related audit reports• Developing standard operating procedures (SOPs) for access-related processes.• Creation of users and groups in Azure Active Directory.•Managing service desks, including handling ticket queues, routing rules, and customer portals to optimize service delivery in JIRA service management