Project Manager
CurrentSTRATEGIC LEADERSHIP PLANNINGSetting out standards for various operational areas; implementing quality systems & procedures to facilitate a high-quality customer experience while adhering to the SLAs.Strong organizational and team-building skills, extensive ability in Project Delivery, Managing Client Expectations, Issue Resolution, and the ability to work effectively in an intense, high-energy environmentPROJECT MANAGEMENT & DELIVERY | BUDGETINGPlayed a major role as a trusted advisor for clients and technology teams, creating solutions to resolve business issues in a global workforce from Deal Solutioning to Delivery ensuring total client satisfaction and SLA.Held responsible for E2E project management right from preparation of SOW, Resource Planning, and project Estimation, involved in the Design, Development/Maintenance, Monitoring, Status Reporting, and Production support.STAKEHOLDER/CLIENT MANAGEMENTAccustomed to being the central point of contact for the client, for any major incidents, and engaging the delivery teams.Worked closely with Stakeholders/business partners, played a key role in product selection & designed the technical roadmap, and worked towards execution & implantation for driving revenue margins.Supported clients' business objectives by delivering experience and engineering solutions, including experience management, eCommerce, customer data, cloud, and microservice platforms.TEAM MANAGEMENTLed the Horizontal Initiatives & Operations Team from INDIA for the global business in translating strategic operations into successful delivery with diverse teams across global boundaries of geography and culture.Streamlined the documentation processes, advocated for the training & development needs, and supported bridge-building activities with groups external to the project, creating positive feedback loops of appreciation and goodwill based on increased collaboration.
