Operations Executive (Customer Service)
Current• Assisting new shipping lines and new customers with the registration procedures in the port.• Handling shipping line and consignee documentation procedures about the container movements and shipment clearance.• Communicating with shipping line about procedures regarding Transshipment/Export container/ Overstay general/Reefer/Empty containers status in yard.• Providing routing information and issuing shipping instructions to ensure imports arrive on time and to their correct location.• Acting as a point of contact for all container related works between customers and terminal/operation team. • Coordinating with terminal operations team and shipping line for shifting/de stuffing/malfunction/damage and other incidents related to containers • Learning via on-job training and other trainings given by the organization and Implementing new ideas into the existing workflow. • Input all facts and figures to compile reports by maintaining the accuracy and standard• Generating and Maintaining operational and container movement reports on a daily basis to the Management.