Keerthivasan E Email & Phone Number

Chennai, Tn, In

Chennai, Tn, In

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

·Responsible for tracking the Catchpoint alert and Centreon alerts.·Tracking App resource usage and stability of servers using the Azure monitoring tool.·Managing NTLM access for various internal and external users.·Creating domains, roles and users in CMS like Active directory service·Provided User Management and support for 1000+ local and remote users and managed Sitecore CMS access across groups to ensure compliance and maintenance of best practices.·Reviewing Publishing logs from Webapp to identify the Root Cause for website downtime.·Performing Web-mastering like removing Item/Publishing item from Master DB to Web DB during P1 outages to fix the issues.·Scaling up/ Scale Down instances (INT, UAT, PROD) through LOTS azure tool based on requirement from Tech Leads/ Architects.·User Webapp and Webserver Access Management.·Very good knowledge on JIRA Workflow, Dashboard and configurations.·In hand with Atlassian worked on account creation, access permission, customization and troubleshooting of JIRA applications.·Very good knowledge on ServiceNow tool.·Providing ITIL frame work and maintaining SLA's ·Excellent decision-making, critical thinking, problem-solving skills and Detail-oriented analysis in the above tools with respect to JIRA and Sitecore.·Attending Weekly PAC meetings with clients while discussing outages and actions being done from our end.

Chennai, Tamil Nadu, India

· Responsible for managing a 4-member team in maintaining systems and services, managing change, and deploy new systems or services.· Troubleshooting hardware and software for the systems running with Windows XP to Windows 10.· Providing printer/fax support and other office products installation support to the client companies.· Acted as an escalation resource to the Help Desk, Site Administrators and Network Operations Center to assist with issues at the endpoints that are impacted.· Worked independently in troubleshooting and providing solutions to unresolved hardware and software problems.· Creating Group User credentials, access rights and security-in servers.· Set up of desktop computers and peripherals and test network connections.

Chennai Area, India

· Installation, commissioning and management of a weighbridge company.· End to end set up and installation done for other weighbridge companies as well.· Worked closely with new product development team on the launch of new weighing products.· Demonstration of new products at Weigh Expo and to the consumers.· Troubleshooting applications with issues in the customer facility, to identify the root cause and implementing the solutions.· Validation of product performance at customer sites (field tests).· Member of product support teams which leads product improvements, manufacturing efficiencies and product maintenance.Providing "voice of customer" and new product ideas to ACI Systems and Services.

Chennai, Tamil Nadu, India

· Responsible for innovative design and publishing of webpages for US based customers.· Content Management. · Google indexing, Search engine optimization and flyers creation.

Master Of Technology (Mtech), Embedded System Technologies

Bachelor Of Engineering (Be), Electrical, Electronics And Communications Engineering

H.S.C, Biology, General