Keerthy Krishnan Email & Phone Number

Dublin, County Dublin, Ireland

Meeting and greeting the Customers, building a strong relationship, and taking orders to ensure efficient running of the event.Responsible for setting up the Banquet Hall or the conference room to Customer Specification.Lead the team to ensure any special requests were recorded and informed to the Head Chef. Responsible for collating feedback and reporting back to the management to improve services furtherResponsible for making sure that the event venue is cleared after each event and ensuring all the resources are returned to their original place so that it can be used in the next event. Responsible for having the pantry set so that resources are available for service for customers.

Chennai, Tamil Nadu, India

Was part of the leading committee members with the RR Donnelley Toastmasters Club

Chennai

Increased the First Call Resolution rate (FCR) by 10% and overall resolution rate by 17% thus optimizing workload through ticket analysis and workforce analysisReduced the Customer Incident Ticket Volume rate by 12% by setting up a weekly ticket analysis tracker Improved the First Response Time (FRT) by 18% by establishing a call tracker analysisOnboarded and mentored new team membersManage shift rota ensuring sufficient resources to manage across multiple shifts.Introduce daily stand up meetings to ensure progress of tickets and identify roadblocks and track them through resolution Facilitated the team with the right resources to eliminate roadblocksCollaborated with different stakeholders to complete projects on timeInitiated a war room whenever there was a severity 1 issue and brought in the right resources to find resolution.Sent out communication regarding war room updates to all the stakeholders and the teams affectedSetup follow up meetings to analyze the Root Cause (RCA) post severity 1 issues.Maintain Knowledge base of Root Cause Analysis on the CRM portal for future references

Cochin

Understanding the content requirement from Client by setting up meetings and sending questionnaires.Optimizing keywords according to the Client’s requirementCreating content for clients to increase traffic towards their website.

Chennai

Responsible for coordinating with site engineers remotely to carry out their work on sites.Gathering engineers and team managers on bridge calls to troubleshoot issues.Updated information on the CRM portal so that information was available for the managers to later analyze.

Masters, Data Analytics, First Class Honors

Activities and Societies: Final Dissertation: Comparison of Machine Learning Algorithms with Monte Carlo Stimulation on Employee Attrition.

Bachelor'S Degree, Electrical And Electronics Engineering