Kees Schoon Email & Phone Number

Extensive and succesfull managerial experience lasting over more than 20 years in the ICT and Civil enginering industries. Certified as ITIL V3 Expert, Service manager with a solid record of achieving targets for managing complex and high valuable Service level contracts and projects.Dynamic, determined and pragmatical with strong focus on results and customer satisfaction.High personal integrity and loyalty with comprehensively skills in communication, structuring, tailoring and implementing processes for service organizations. Passionate to lead, to motivate and thorougly trained to cooperate in or with teams.Fully aware of making clear and understandable reporting, no nonsense, strong analytical skills.Specialities:Service level management at international level, Compose Service level Agreements, complex availability calculations, Customer services, Service Delivery, Projects and realization. Communication, Processes (ITILv3). All the experiences and knowledge from the catering industry combined with the IT and civil engineering industry and a heart for customer satisfaction gives an unique way of thinking, finding solutions or having ideas that are out of the box.

Listed skills include Service Management, Itil, Service Desk, Incident Management, and 10 others.

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  Global Knowledge Nederland

  Itil V3