Keesha Gordon Email & Phone Number

Patrol facility on foot or in a vehicle. Answer phones; greet guests, and employees. Monitor closed circuit television systems, alarms and other important facility systems.

Case load of 5 individual per week; Individual/group counseling; teens& adolescentsAdministered and interpreted personality tests with clients as necessaryIndividual Supervision 1 hour/weekAttended/participated in weekly staffing meetingsMaintained clinical records in accordance with the Center's proceduresCompleted/submitted evaluation forms as assigned (e.g., supervision)Completed all paperwork including weekly reportsAttended invited training seminars Read and research the center's resources and materials

Provided developmental evaluations, instruction and case management for children/adolescents with mental disabilities in a jail setting.Provided parent education and family support and participated as a member of the interdisciplinary treatment team.Co-lead counseling groups.Facilitated individual rehab sessions, which included independent living skills, behavior management skills, social skills, symptom management and coping skills; documented services provided.

Assisted consumers and providers with questions regarding benefits, authorization and in finding access to desired mental health /substance abuse services. Arbitrated consumer disputes regarding company policies and services.Managed a high-volume workload within a deadline-driven environment.Updated and maintained intranet databases.

Processed local telephone service requests for high profile business customers (ISDN/PRI, Digital & Analog Trunks, Local Lines via Digital Gateway, Unbundled and Off-Ring transport methods).Communicated with all levels of management and specialty departments (sales, help desk, downstream groups, etc.) to ensure accurate and timely turn up of customer’s service.Managed conference calls and training classes, which resolved customer’s issues, increased center’s quality scores and enhanced productivity.Hands-on experience in developing and conducting training for company intranet applications (Digital-Gateway, RIOS, JSRMS, etc.) and designing instructional workbook materials.Consistently exceeded the center goals by maintaining 99.5% quality scores and winning Circle of Stars.

Master'S Degree, Mental Health Counseling/Counselor-Specialization In Forensic Counseling

Activities and Societies: Chi Sigma Iota, an international honor society that values academic and professional excellence in counseling.

Bachelor Of Science (B.S.), Psychology

Master’S Degree, Mental Health Counseling; Forensic Psychology

Member of honor society for counseling academic: Chi Sigma Iota.

Bachelor Of Science Degree, Psychology