Keesha Hall Email & Phone Number

Communicated with customers in a clear, concise, and courteous manner, ensuring effective understanding and resolution.Responsible for handling routine customer service inquiries and problems via telephone, digital or chat channels through effective communication and problems solving skills.Resolved customer complaints and maintained a clean and organized work area.Achieved customer service goals and surpass customer expectations.Led customer calls to ensure customer satisfaction goals were met while effectively managing time, projects, and priorities in a fast-paced environment.Often these calls required a strong ability to resolve conflict.Assist with troubleshooting for IOS devices, MacBook computer software troubleshootingAssisted with escalated calls.

Automated deposits, payments, and documentation reports, reducing production time by 75%Assisted over 100+ customers per day in a fast-paced, back-to-back call environment, demonstrating energetic engagement.Responded to customer inquiries about reward redemptions, customer information updates, card activations, payments, lost or stolen cards, statements, APR inquiries, and credit line increase/decrease requests.Utilized multiple systems to troubleshoot, respond to, and document customer inquiries.

High School Diploma

Certificate, Remote/Hybrid Customer Service