• Responsible for responding to an average of 50-75 customer emails a day on the Amazon platform addressing customer inquiries, resolving all customer service issues within a 24 hour period while managing a team to be sure all inquiries are responded to by the end of the day.• Responsible for responding and resolving internal emails that require immediate actions for Amazon orders.• Responsible for researching chargebacks, credit card disputes and A-Z claims by building dispute cases to recover funds back or to assist in resolving customer service issues. • Answered an average of 80-100 calls per day by addressing customer inquiries, solving problems and providing new product information.• Placing orders for customers quickly and efficiently Process returns for customers and following up by refunding their accounts or issuing replacements per the customer service policy.• Communicated with vendors regarding back order availability, future inventory and special orders.• Provided an elevated customer experience to generate a loyal clientele.• Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.

• Resolve customer escalations or answer customers' questions regarding policies and procedures.• Supervised the work of customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.• Provide employees with guidance in handling difficult or complex problems or in resolving complaints or disputes. Interact with customers over the phone and e-mail to provide information in response to inquiries about their orders. Utilize courteous and professional communications with clients and subordinates.• Documentation of customer interactions or transactions, recording details of inquiries, as well as actions taken in Magento platform. Follow up on all inquiries to be sure the resolutions are satisfactory for the customers.• Explain products or services and prices, and answer questions from customers.• Utilized SAP for customer logistics and inventory requests.

• Performed daily reconciliation of positions and cash activity between various platforms and the portfolio accounting system to ensure that all differences are accurately reported, researched and resolved.• Communicated discrepancies to the Accounting and Settlement Teams and outside custodians on spreadsheets via email.• Created and disseminated daily reports for senior management and external clients on the company's compliance with service level agreements.• Customized database in ACCESS to perform daily reconciliation tracking and reporting.

• Researched and resolved out of proof conditions to upper management on a daily basis. Escalated unresolved exceptions to Workflow Coordinator and Section Manager.• Performed Quarterly Team Self Assessment "audits" of the department's work to ensure all policies and procedures were adhered to. Verified information such as signing levels on outgoing wires, proper client authorizations on fax instructions, proper permanent record retention in the assuring that all policies are being followed as required.• Responsible for creating month end reporting management reporting. Compiled monthly outstanding receivables, aged open transactions and open claims for month end review by senior management.