Senior Software Engineer
CurrentLed the embedding of Linux into an appliance to support SMG (Symantec Message Gateway) andcustomizing of Linux distribution (CentOS) to make it specific, including: o Architectured and implemented In-Place-Update from CentOS5 to CentOS6/7 based appliance: When upgrading across major Linux releases, the typical approach is fresh installation of the new, and then restore / recover the previous system/application settings. This industry First, innovative in-place update greatly reduced the upgrading efforts, enhanced customer experience and satisfaction, and increased product revenue. o Led the deployment, configuration, upgrade, patching, tuning and security of the OS andapplications. o Supported Appliance running on different platforms, including Hyper-V, Azure, AWS, VMWare,Dell PowerEdge Series, Symantec S450 server.Redeveloped patching utility to speed-up delivery of hot-fixes or security vulnerability updates andimproved customer satisfaction.Supported SMG platform CLI for both end user and web-based GUI management.Worked closely with cross-disciplinary and cross-states teams, including SW/HW Vendors, Dev., QA,and Customer Support, for the Symantec product.Performed field customer issue triage and escalation support with timely fashion.Platform & Application supports involves Shell, Python, Perl, c/c++ and Java languages.Scoped architectural and technical roadmap towards PaaS and SaaS of SMG product.