Katelyn (Elyn) Green Email & Phone Number

Accruent provides software solutions for organizations worldwide to optimize all stages of real estate, facilities and asset management. Helping customers to manage their physical resources so they can fulfil the mission of their organization.Responsible for driving restoration of service for our customers as a result of any high impacting major incidents worldwide across our various products.Requiring frequent cross departmental and global communication as well as the ability… Show more Accruent provides software solutions for organizations worldwide to optimize all stages of real estate, facilities and asset management. Helping customers to manage their physical resources so they can fulfil the mission of their organization.Responsible for driving restoration of service for our customers as a result of any high impacting major incidents worldwide across our various products.Requiring frequent cross departmental and global communication as well as the ability to operate and collaborate under pressure in a very fast-paced environment.Managing high severity major incidents through to resolution, providing business impact and progress updates to key stakeholders and customers with the aim of restoring service as quickly and safely as possible ensuring minimal disruption to our customers.Organize and lead post-mortem meetings to drive investigations into root cause following a Major Incident, ensuring key actions to prevent a reoccurrence and / or mitigate risk are identified and progressed with action owners whilst also tracking those actions through to resolution.Reporting on both Incident and Problem performance in order to highlight areas of concern and trends related to our products, in order to drive corrective action with product owners ensuring we are providing a quality service to our customers.Close collaboration with other Service Management functions, in particular Change Management in order to help identify trends relating to Incidents caused by change related activity, driving through resolution and improvements to minimize further impact. Show less

I create educational content for internal and external customers specific to the Maintenance Connection software. This includes written courses, recorded videos, lessons, and voiceovers, as well as live training as needed to give all users of the Maintenance Connection software the ability to be fully self-sufficient and a knowledgeable source of information.

As an SE, I must think of answers for all manner of questions regarding the MC software via e-mail, chat and phone. This includes managing the customer's expectations, teaching the customer how to work the software so they can learn for future situations, and consorting with colleagues to find the best solution for each case.

Dallas/Fort Worth Area

Shreveport, Louisiana Area

Opera:Edith, "Pirates of Penzance" - Gilbert and SullivanMimi (cover), "La Boheme" - PucciniScenes: - Donna Elvira, "Don Giovanni" - Mozart- Overseer, "Elektra" - Strauss- Agathe, "Der Freischutz" - von WeberStage Manager:La Boheme, Pirates of Penzance

San Francisco, Ca

As a CSA for Delta Air Lines, I worked in almost every facit of the airport from the ticket counter, to the gates and baggage claim. I was stationed at SMF and SFO as a ticket agent, as well as in the SFO Sky Club assisting High Valued Customers in the lounge with flight details and bartending.

At the UC Davis Medical Center I was an Assistant to five Surgical Oncologists for three months and worked in the Consumer Resource Center for eight months. I was well versed in medical terminology and customer service over the telephone.

Bachelor Of Music, Vocal Performance

Bachelor Of Music, Voice And Opera