Keh Hsin Email and Phone Number

Converted to Permanent Staff from Contractual staff, in the role of Network Engineer I.Oversee the server & network health status to ensure it works under optimal level. Troubleshoot & solve network issues via Ticketing system to meet SLA.Monitoring HQ & Warehouses network connectivity.Collaborate with others BU to ensure the project Go-Live. Create AWS VPC and troubleshoot AWS network related issues. Setup VPN tunnels between the HQ, Warehouses, Regional Offices across APAC.Managing On-Prem & Cloud Palo-Alto Firewall, Fortigate Firewall, Sophos, Juniper & SonicWall. Setup Firewall Policies, NAT & Routing.Network knowledge includes Cisco Switching & Routing. Experienced in PTRG monitoring tools & configuration including server patching & version update.Basic knowledge of AWS Cloud Network Routing. Basic knowledge of WSUS configuration to manage client PC for Windows update & patching. F5 Load Balancer troubleshooting & renewal of certification.Knowledge of DHCP, DNS, TCP/IP, O365, SSL. Consolidate & review Knowledge Base plus update network diagrams.Follow the organization's ITIL standard on daily tasks.Collaborate & support different regions across APAC & SEA.Assisting superiors (Assistant Managers & Managers) when adhoc tasks are assigned. Coordinate with an IT vendor when necessary.

Joined KLN SERVICES as Contractual staff since 2021, January.Perform helpdesk support include call handling, follow-up & coordination.Provides support & administration duty on infrastructure including system and networking.Monitor server’s health & network performance.Perform uninstallation of Anti-Virus Endpoint for servers.Perform Windows security patching on workstations and servers.Create workflows for daily support tasks.

Troubleshooting errors related to hosting services (Windows & Linux).Troubleshooting DNS issue, Email Routing, NetworkingMonitoring servers’ performances and solving client's issues to meet SLA.Providing guidance to clients for products & services offered by organization.Supporting a different range of clients from Malaysia, Singapore to US via Helpdesk.Providing guidance to juniors.Create and document knowledge base

Internships as First Line support. Handling incoming calls & live-chat to address client issues. Solve first line issues via ticketing system. Document knowledge base.